Improvement System Coach II - Administration - Bayfront Hospital

Position Summary

The Improvement System Coach II is responsible for the implementation of the Orlando Health Improvement System under the mentorship of the Director. The goal of the Orlando Health Improvement System is to achieve sustainable top decile performance in the key performance indicators selected by the Board, by developing our team members and physicians to achieve their greatest potential in the pursuit of this goal.

We’re seeking a process engineer/improvement professional who is passionate about improving patient care through better systems and workflows. This role partners directly with clinical and operational leaders to improve quality, throughput, and customer experience. You’ll lead end‑to‑end improvement initiatives—from problem definition through implementation—using Lean methodologies and data analytics to improve hospital outcomes.

• Improve operational efficiencies and achieve measurable results by reducing variation and waste, improving process flow, and quality.
• Independently develop and implement transformation projects or initiatives for a range of healthcare and clinical program areas.
• Coach team members in Lean principles and leadership skills.
• Lead discussions with all levels of team members and management to update stakeholders in project status, progress and barriers utilizing project management skills and effective communication.
• Demonstrate effective project management skills and professional accountability.
• Model change agent behaviors including honesty, integrity, reliability, and persuasiveness.
• Demonstrate self‑motivation with exceptional interpersonal communication and group leadership skills including conflict resolution.
• Be comfortable and effective in presenting to team members at all levels of the organization, including various audience sizes.
• Demonstrate professional behavior toward patients, team members, and leaders to promote an environment of teamwork and collaboration.
• Demonstrate and maintain mastery of all aspects of performance improvement including Lean methodologies.
• Maintain reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintain compliance with all Orlando Health policies and procedures.

Education/Training
Bachelor’s degree or higher in a professional healthcare discipline such as Nursing, Respiratory Therapy, Physical Therapy, Pharmacy, etc. or Bachelor’s degree or higher in Industrial Engineering.

Licensure/Certification
None.

Experience
Three (3) years’ experience leading improvement projects with demonstrable results. A Master’s degree in a related field may substitute for up to two (2) years of the required experience.

Internal transfers who have successfully completed training in the one-year Improvement System Associate role, combined with having met the requirements for entry into that role, may be promoted to the Improvement System Coach II with approval of the Director, Orlando Health Improvement System.