Program Manager

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.

Iron Mountain is seeking a proactive and organized Client Services Program Manager to join our Talent Acquisition team. In this role, you will be responsible for ensuring program consistency and client satisfaction through the successful implementation and execution of assigned accounts. You will act as the primary liaison between the client and cross‑functional teams, outlining program goals and monitoring milestones to ensure all deliverables are met accurately and on time.

In this role, you will:

• Lead Program Execution: Drive the implementation and ongoing management of assigned programs to ensure all tactical goals and deadlines are met.
• Manage Client Onboarding: Facilitate cross‑functional implementation meetings to ensure a seamless transition for new clients.
• Drive Business Reviews: Prepare performance decks and lead discussions regarding program health, revenue, and client satisfaction to provide actionable insights.
• Ensure Operational Integration: Communicate client requirements and work instructions to internal teams to support execution and contractual compliance.
• Contractual Compliance: Understand and interpret client Master Service Agreements (MSAs) and create specific Statements of Work (SOWs) within internal management systems.

The ideal candidate will have:

• 5 years of experience in account management and/or client services.
• Strong knowledge of Microsoft Office applications and the ability to create and manage detailed project plans.
• Proven ability in problem‑solving and managing multiple projects in a fast‑paced environment.
• Bachelor’s Degree or equivalent industry‑standard certification.
• Travel: 15%

• Competitive compensation and benefits aligned with your experience.
• Paid time off and holidays to support work‑life balance.
• Flexible work options where applicable to help you thrive.
• Comprehensive health, wellness, and retirement programs
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• Opportunities for continuous learning and professional growth.

#Li-Remote

Category:
Project/Program Management Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommod See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement,

Requisition: J0104189