Club Compliance Data Analyst II

Club Compliance Data Analyst II

The Club Compliance Data Analyst II will lead internal investigations to conduct a thorough analysis of Club compliance, identify, investigate, and evaluate violations of the Club rules, propose additional regulation/compliance measures, and design and analyze portfolio reporting on operational and financial trends using a variety of techniques. This role also designs, develops, tests, and maintains operational databases, macro programs, and data queries, ensures security, stability, and data integrity of internal systems, fulfills standard and ad-hoc reporting needs, and works with other functional areas to establish performance and operational metrics to improve and measure capability across the organization.

• Analyze booking trends and benefit usage across accounts to identify trends, unapproved collaborations, or rule violations.
• Collaborate with business unit leaders and specialized departments such as Legal, Club, Operations, Title Services, and HR to determine thresholds and successfully investigate all Club, Legal, or Compliance potential violations.
• Lead process evaluations and identify opportunities to improve efficiencies.
• Follow up on outstanding action points within an agreed-upon timetable and ensure all issues are closed in a timely manner.

• Monitor all issues identified during the analysis and investigation process.
• Develop controls to mitigate future risk.
• Collaborate with Legal, Club, and HR to evaluate controls related to Point Utilization, Booking Trends, Contact Center Operations, Sales and Marketing, and 3rd Party Activity.
• Formulate recommendations to improve internal control processes and other value-added opportunities, as appropriate.

• Creating reports and developing tools and processes to automate reports.
• Analyzing large amounts of data relating to sales, customers, or financial performance.
• Using SQL and other coding languages to extract data.
• Aligning reports to business objectives and key performance indicators.
• Collaborating with other business areas and leaders to identify reporting needs.
• Accessing existing databases and creating processes for storage of new data.
• Planning & Forecasting:
  Identify operational or financial variances and develop and implement forecast models for planning and control.

Perform other duties as needed.

NONE

• Bachelor’s degree in MIS, IS, IT or Business, or equivalent work experience.
• One to three years of experience in Contact Center/Customer Operations.
• Experience designing automation and data connections using Power Apps, SharePoint, SQL, SAS, Power BI, Python, Excel, Tableau, or Visual Basic.
• Strong cross‑functional communication with leadership and managers.
• Risk Management experience – executing with decision velocity.

• Proven ability to sustain performance and take on new work with little to no supervision.
• Excellent business writing and oral communication skills.
• Ability to write owner‑facing documents and scripts.
• Ability to create training guides and standard operating procedures.
• Ability to prioritize and track multiple projects and deadlines throughout the work week.
• Enjoys attention to detail.

• Working knowledge of Microsoft Office Suite (Office 365, Word, Excel, Access, Teams, SharePoint, PowerPoint).
• Visual Basic, Power Automate, Power Apps, Power BI, Snowflake or similar SQL database tools.
• Working knowledge of most if not all Club systems.

• 2 years of experience working in a customer contact center or equivalent.

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week.

Note:

Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure – speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

We are an equal‑opportunity employer, and all applications will be considered for employment without attention to membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.