Manager, Business Support

• Business Segment:
  Digital Platforms & Ventures

VERSANT (Nasdaq: VSNT) is an industry-changing media and entertainment business and home to trusted brands that shape culture, inform audiences, and build lasting connections. It operates across four core markets: political news and opinion, business news and personal finance, golf, and sports and genre entertainment. These markets are served through a powerful portfolio of iconic and innovative brands, including CNBC, MS NOW, USA Network, Golf Channel, Oxygen, E!,

SYFY, and Versant's sports division USA Sports, along with complementary digital assets including Fandango, Rotten Tomatoes, Golf Now and Golf Pass.

The Opportunity

VERSANT’s Golf division is seeking a Manager, Business Support to lead a high-performing business to business support team focused on delivering exceptional service experiences across our technology product ecosystem . This role will oversee specialists supporting golf course partners, with an emphasis on inventory management, website support, implementation coordination, and operational troubleshooting.

Why This Role Matters

This leader plays a critical role in strengthening partner loyalty, improving operational efficiency, and ensuring customers receive responsive, knowledgeable, and solutions-oriented support. Success in this role requires balancing people's leadership, operational excellence, and cross-functional collaboration while fostering a culture rooted in accountability, development, and continuous improvement.

This position is designated as hybrid and generally requires in-office collaboration Monday through Thursday at our Orlando, FL office. The role also requires availability to work rotational evening and weekend shifts.

What You’ll Do

• Lead, coach, and develop a team of Business Support Specialists supporting inventory, website, interface, implementation, and operational support functions.
• Drive a high-performance service culture focused on responsiveness, quality, accountability, and customer satisfaction.
• Establish clear performance expectations and utilize operational metrics, quality standards, and customer feedback (including NPS) to measure team effectiveness and identify improvement opportunities.
• Partner cross-functionally with product, engineering, operations, and implementation teams to improve customer workflows, product usability, and support processes.
• Recruit, onboard, and mentor talent while fostering career growth and leadership development within the organization.
• Create scalable processes and operational efficiencies enhancing both the customer experience and internal team performance.

What You Bring

• 2+ years of people leadership or equivalent experience, preferably within customer support, SaaS, B2B, or operational service environments.
• Strong organizational and problem-solving skills with the ability to manage competing priorities in a fast-paced environment.
• Experience leading customer-facing teams with a focus on service quality, operational metrics, and continuous improvement.
• Excellent written and verbal communication skills with the ability to build trust and influence across teams and customer groups.
• Ability to navigate ambiguity, adapt quickly, and drive solutions with a customer-first mindset.
• Experience with Salesforce, Microsoft Office Suite, Confluence, or related support platforms preferred.
• Knowledge of golf operations, golf technology products, or sports technology environments is strongly preferred.

Success in this role also requires behaviors aligned with VERSANT’s core ways of working:

• Trust — Builds credibility through accountability, consistency, and follow-through with both customers and teammates.
• Teamwork — Collaborates effectively across Partner Care, Product, Operations, and Commercial teams to deliver shared outcomes.
• Transparency — Communicates openly, provides actionable feedback, and creates clarity around priorities and performance expectations.
• Agility — Adapts quickly to evolving business needs, customer challenges, and operational priorities.
• Entrepreneurial Spirit — Proactively identifies opportunities to improve processes,…