Supervisor Business Operations

Job Description

At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.

Here's why you will love it here:

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Go Hilton:
  Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work:
  Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

What Will I be Doing?

The Supervisor, Business Operations develop and maintain dashboards and reports to track HOA performance metrics, analyze trends and variances to support decision making and operational improvements, assist in month-end close process and HOA-related reconciliations.

You are responsible for driving company success through performing the following tasks to the highest standards:

• Headcount & Resource Planning:
  • Support ongoing reconciliation of HOA headcount across systems and teams.
  • Partner with Finance and HR to ensure alignment with budget and forecast processes.
• Budget & Forecast Planning:
  • Partner with Resort Operations Team to prepare annual budgets.
  • Partner with Resort Operations Team to prepare monthly forecasts.
• Audit & Compliance Support:
  • Assist with internal audits including DEX and other HOA-related operational reviews.
  • Ensure data accuracy and compliance with internal controls.
• Cross-functional Collaboration:
  • Work closely with Resort Ops, Call Center, and Finance teams to support HOA operations.
  • Partner with Financial Consolidation teams to streamline overlapping processes.
• Process Improvement & Documentation:
  • Identify and implement improvements to reporting and operational workflows.
  • Maintain documentation of key processes and procedures
• Lead Others:
  • Oversee Business Operations Coordinators at multiple sites, as assigned.
  • Provide training, guidance, and oversee performance of Coordinators.

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• HS Diploma
• 2+ years of related experience
• Strong Excel Skills
• Must have a strong attention to detail

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Bachelor's Degree
• 5+ years of related experience

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.