IRM Support Specialist II- HVO

Core Work Activities Inventory & Revenue Management Support

Acquire and maintain advanced level of knowledge and expertise, for all Inventory & Revenue Management systems and processes related to support team functions.

Analyze historical and future data to identify gaps and obstacles that will negatively affect our business goals, make recommendations to Revenue Managers, and implement approved recommendations.

Prepare and execute reports associated with inventory forecasts to Revenue Managers that provide a detailed summary of inventory, including arrival and departure data, to support Resort Operations staffing levels.

Execute, analyze, and deliver critical reports to Revenue Managers in a timely manner including, but not limited to Pace, Pickup, and additional reporting as needed.

Ensure all guaranteed reservations within the property management system are validated including the daily processing of balancing inventory between the different inventory management software systems.

Maintain the daily balance of inventory availability across different inventory management software systems including, but not limited to Timeshare Ware, Reserve, RCC and I Hotelier, by analyzing and cross-referencing the data contained in these systems.

Identify inventory opportunities for straight-line availability, breakage/risk that impacts Owner, Preview and Rental. Execute resolution in all applicable systems so that inventory is optimized for Revenue Managers to monetize for the organization.

Initiate communications with Resort Operations to ensure that inventory and reservation related data remain in balance within all inventory management software systems.

Provide support during disaster related situations in the generation of unique reports and data.

Collaborate with Resort Ops partners in the clarification of processes to reduce work generated by errors and inaccuracies in process.

Partner with the IRM Revenue Management team by learning and becoming responsible for a variety of tasks performed by Revenue Managers.

Assist IRM Revenue Management with removing and resorting Maintenance and Out of Service units from inventory in RCC, Reserve, Timeshare Ware or applicable inventory management software.

Capture and validate nightly maintenance actuals from assigned property’s Resort Operations to ensure accurate reporting within all inventory management software systems which impact organizational strategic decisions.

Align with corporate directives and processes outlined, utilize tools and/or resources optimally, and implement restriction strategies effectively.

Adapt to legacy nuances in support of all 25 resorts across 2 legacy brands to efficiently produce standardized reporting data.

Own and manage all activities associated with booking consortia and/or group lists including allocation of inventory into applicable Timeshare Ware Group module, I Hotelier Groups module, Reserve, or RMT Groups entering guest lists and providing the front office with any applicable information to ensure a seamless check-in and check-out process.

Communicate with Accounting as needed to provide additional research for chargebacks.

Communicate with Group and Rental Sales to ensure accuracy between various stakeholders.

Utilize multiple inventory related applications including, but not limited to IROAM, Timeshare Ware, Reserve, RCC, RMT, and I Hotelier to successfully perform inventory optimization.

Complete the quarterly audit of reservations and applied usages created by the automated Owner Usage and Legacy Reservation function in Timeshare Ware for Deeded, Fractional and HRD owners to ensure reservations are correctly made, creating any reservations that could not be processed due to system rules, and evaluate any discrepancies by partnering with Information Technology.

Coordinate with Revenue Manager and/or Director to complete Exchange company (II or RCI) deposit forms and complete the inventory movements in Timeshare Ware Admin, RCC or applicable Revenue Management application based on the Exchange planning report.

Coordinate with Central Rooms Controller to complete room blocking and/or room moves at assigned properties when needed.

Review…