Legal Systems Technology Admin Job Orlando area,Florida USA,Business

Be a part of an organization making a difference in the Central Florida community! As an Orlando Business Journal’s 2021 Best Places to Work Honoree, Orlando Sentinel’s 2022 Best Workplaces Honoree, and a SHRM Mental Health Ally, Community Legal Services (CLS) is a full service civil legal aid law firm that promotes equal access to justice, specifically for the most vulnerable individuals in our society.

CLS offers:

15 paid holidays and 24 days of paid time off
Excellent physical/mental health, vision, and benefits (With 95% of benefits paid for by company)
100% Coverage with Dental Benefits, Life Insurance, Long/Short Term Disability
100% 403B match after 1 year of employment (5%)
CLS pays Bar Dues and CLE Credits
Student loan reimbursement for Attorneys
Tuition Reimbursement
Ability to apply for Public Service Loan Forgiveness (PSLF)
Fantastic work-life balance
Various opportunities for upward mobility into leadership/more advanced roles
Pet Insurance
Wellness Committee dedicated to employee morale, with events such as company wide retreats, activities, and challenges!

Legal Systems Technology Admin OVERVIEW

The Legal Systems Technology Admin is the operational manager for CLS’s firm management software platforms which includes case, grants, and compliance management. By streamlining workflows, improving system efficiencies, and championing continuous‑process improvement, this role directly supports CLS’s mission to deliver rapid, high‑quality legal services to our clients. The role partners with Executive Leadership, Litigation & Advocacy, and the IT team to identify bottlenecks, implement technology‑driven solutions, and ensure that staff can work more efficiently producing better results for our clients.

RESPONSIBILITIES

Serve as the primary point of contact for operational questions and system updates related to CLS’s case management system.

Lead initiatives that increase the speed, reliability, and cost‑effectiveness of CLS’s technology processes within our legal software (eg. case management).

Develop, document, and deliver training that equips staff to use tools and procedures that maximize efficiency.

Partner with Executive Leadership, supervisors, and frontline staff to map current case management, compliance, and grant administration workflows; identify inefficiencies; and redesign processes (including Legal Server 5 flow blocks) to reduce turnaround time, minimize manual effort, and improve service delivery.

Collaborate with the Director of Technology and cross‑functional stakeholders to configure, test, and implement system enhancements that automate routine tasks, improve data integrity, and streamline case progression.

Work with the Director of Technology to support long‑term system development goals, including planning for scalable enhancements, integrations, and continuous improvement initiatives.

Troubleshoot and resolve operational and system issues in a timely manner; conduct root cause analysis and implement preventive solutions to reduce recurrence.

Serve as a liaison between program staff and IT to identify and prioritize opportunities for automation, process improvement, and technology adoption that reduce repetitive work and improve service delivery

Develop and deliver training, webinars, documentation, and job aids to support staff adoption of streamlined workflows and effective use of system tools to improve productivity and consistency.

Partner with Compliance and Finance to oversee the Electronic Time Verification system, ensuring accurate time tracking, payroll integration, and compliance‑ready reporting for audits and budgeting.

REQUIREMENTS
1. Commitment

Demonstrating commitment to promoting the mission, vision, and values of CLS.

Unwavering dedication to high‑quality legal programs, fiscal strength, and organizational integrity.

2. Background and Experience

Minimum of 5+ years as a Legal Server admin or comparable case management systems, including configuring workflows, supporting system optimization, and improving data integrity and reporting functions.

Bonus points if the Legal Server admin has already started working with and building flows in Legal Server 5.

Hands‑on experience…