Fulfillment Supervisor

Responsibilities

• Analyze, manage, and forecast inventory availability and needs for all markets to reach and exceed company tour goals.
• Onboard new hotel partners through introductions, system setup, automation, production flow, inventory management, and troubleshooting to ensure a seamless transition.
• Build and manage allotment inventory reports for all hotel partners in all markets. Ensure these reports are accurate through regular communication with hotel partners and determine additional inventory needs.
• Build and maintain internal reporting for detailed market analysis in each market. Regularly review items such as room and tour availability, usage percentages across properties, and room inventory compared to tour budgets.
• Instruct new team members on responsibilities within the Inventory Fulfillment team, making sure they are well-prepared to contribute effectively.
• Adjust team workload and structure according to business needs and staffing changes to maintain efficient performance.
• Assist Fulfillment team members with advanced questions and requests, internally with other HGV team members and management, and externally with resort operations and hotel partners.
• Coordinate daily room requests, virtual reservations, and brought up issues to ensure flawless service.
• Give the Inventory Manager feedback regarding any inventory shortages for Direct Marketing & VIP.
• Work with offsite hotel partners on inventory needs and challenges to maintain positive relationships and effective inventory management.
• Offer backup assistance to the Inventory Manager and the Tour Fulfillment team to maintain smooth operations.
• Develop a strong working relationship with different hotel site contacts to facilitate smooth operations.
• Distribute new and updated information to call center personnel. This includes communications with all departments about availability, new properties, and stop sale dates in HUB and other internal systems.
• Deliver accurate inventory data when necessary to assist decision-making processes.
• Assist inventory coordinators as required to maintain operational efficiency.
• Stay informed on all inventory needs based on the business to proactively address potential issues.
• Perform any reasonable requests from management to support the team and overall business goals.

• 1 year of timeshare experience required.
• Strong analytical skills and diligent.
• Proficiency in Microsoft Office:
  Word, Excel, Outlook required.
• Strong interpersonal and communication skills with a high level of management and client contact.
• Ability to balance multiple projects with complete follow-through.
• VOICE experience preferred.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will provide accommodation for individuals with disabilities to participate in the application or interview process. We also support them in performing essential job duties and access employment benefits. Please contact us to request assistance.