District Manager - Airport Lounges

Role Overview

Sodexo Magic is seeking multiple District Managers for our Airport Lounge Business Segment in the Northeast, South, and Mid/Central Regions. The District Manager oversees operations across multiple airport lounges, serving as the key liaison between field teams and corporate or client leadership. This role ensures consistent execution of Sodexo’s brand standards while driving performance in service delivery, staffing, financials, and compliance.

The District Manager leads and supports in‑lounge leadership, resolves escalated issues, fosters team cohesion, and ensures alignment across all touchpoints in a fast‑paced, high‑touch environment.

Sodexo Magic is the joint venture partnership between NBA Hall of Famer, Earvin “Magic” Johnson and Sodexo. This strategic alliance enables us to deliver creative solutions to our clients along with our local partners throughout the communities we serve. For almost 20 years, we have provided top‑level food, facilities management and integrated services to corporations, healthcare facilities, K‑12 schools, colleges, universities and aviation lounges.

• Lead daily operations by leveraging operational data, including labor productivity, guest satisfaction metrics, incident logs, and financial dashboards, to drive performance improvements. Set and monitor SLA across lounges, implementing corrective action as needed;
• Direct daily lounge operations across all assigned locations, ensuring full compliance with health and occupational safety, security, and operational protocols;
• Coach and support in‑unit senior leadership (General Managers) and teams to drive accountability, engagement, and collaboration;
• Enforce safety and regulatory compliance, proactively identifying and mitigating operational risks;
• Oversee service consistency, financial results, and brand standards across all lounges in assigned portfolio;
• Collaborate with cross‑functional teams—including culinary, HR, Finance—to drive alignment and ensure a cohesive execution model that meets brand expectations and Sodexo Magic standards;
• Conduct regular site visits to assess performance, support teams, and ensure alignment;
• Oversee workforce planning, staffing levels, control labor costs and support premium service delivery;
• Manage real‑time response to operational issues such as staffing shortages, service failures, or irregular operations (IROPs). Coordinate with airport authorities, clients and internal teams to maintain business continuity.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

• Proven leadership track record within top‑tier luxury hotels, fine dining restaurant groups or cruise lines, with a focus on exceptional customer service;
• A compelling and energetic executive presence within a client team environment;
• Prior contract dining experience with multi‑site responsibility and sound culinary knowledge;
• Extensive fiscal management experience, which includes developing and managing individual budgets within company and client targets, fiscal analysis, utilization of data to make effective business decisions and proven ability to deliver on growth strategies—P&L management;
• Demonstrated ability to build, develop, and lead strong management teams;
• Business development skills to identify and successfully target growth opportunities among existing clients;
• The ability to travel up to 40‑50% between lounge locations.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable…