Operations Manager

Back Operations Manager – Orlando, FL

Dynamic operations leader to serve as a trusted partner to executive leadership. This role goes beyond traditional office management by shaping operational strategy and driving growth through process improvements, cross-functional collaboration, and effective people operations support.

• Serve as a strategic partner to executive leadership on operational initiatives and business priorities.
• Oversee office operations, administration, and day-to-day business functions.
• Develop and improve processes, workflows, and systems that increase efficiency and scalability.
• Manage vendor relationships, facilities, and office services.
• Coordinate recruiting, onboarding, employee engagement, and HR administration.
• Support payroll, billing, accounts payable, bookkeeping, and other operational accounting functions.
• Maintain CRM systems, coordinate technology initiatives, support marketing efforts, and manage client communications.
• Partner with outside IT providers to support technology enhancements and system implementations.
• Coordinate compliance activities, vendor agreements, and insurance renewals.
• Lead cross-functional projects, strategic initiatives, and company events that contribute to organizational growth.

• Bachelor's degree preferred.
• 5+ years of progressive experience in operations, business management, office administration, or a similar leadership role.
• Experience supporting executive leadership within a fast-paced, growing organization.
• Working knowledge of HR, payroll, billing, bookkeeping, and general business operations.
• Strong project management, organizational, and communication skills.
• Strong technology aptitude with the ability to learn and leverage new systems to improve business processes.
• Ability to manage multiple priorities while maintaining exceptional attention to detail.

The ideal candidate takes ownership, enjoys problem-solving, and continuously seeks ways to improve the business. They balance day-to-day operations with strategic thinking for long-term organizational success.

• A proactive self-starter who anticipates needs before they arise.
• Highly organized with exceptional attention to detail and follow-through.
• A confident communicator with executive presence.
• Naturally curious and solutions-oriented.
• Resourceful, adaptable, and comfortable wearing multiple hats.
• Collaborative team players with a strong sense of ownership and accountability.
• Energized by helping build, grow, and improve a successful organization.

• Partner directly with executive leadership in a highly visible role.
• Influence strategy and help shape the future of a growing organization.
• Enjoy a diverse role with exposure across every area of the business.
• Join an entrepreneurial culture where your ideas and contributions are valued.
• Work in a collaborative, team-oriented environment with opportunities for professional growth and career advancement.