Shared Service Front Office Specialist; HR Shared Services

Role

Shared Service Front Office Specialist (HR Shared Services) | Global Business Services, People & Organization

Hybrid work model (Orlando, FL) — role requires on-site presence as part of the arrangement.

• Managing and resolving complex, end-to-end HR cases across global service lines (HR Administration, AskHR, ORS, Travel & Expense, Payroll, and Reporting).
• Prioritizing workload based on urgency, impact, and risk to ensure timely resolution and service excellence.
• Handling employee inquiries professionally, including complex or sensitive situations, with clear communication and strong stakeholder confidence.
• Operating effectively across global regions and time zones while maintaining service consistency.
• Analyzing data to validate, compare, and support decision-making; conducting root-cause analysis on new and recurring issues and implementing corrective actions to prevent reoccurrence.
• Understanding Workday configuration, logic, dependencies, and system impacts; analyzing system changes and identifying downstream implications across integrated platforms.
• Identifying repeat issues and inefficiencies, leading continuous improvement initiatives; contributing to knowledge management and strategic initiatives (system implementations, process transformations, M&A integration).
• Coordinating cross-functional activities for projects, including M&A and system migrations; ensuring alignment of activities and timely delivery of milestones.
• Managing complex escalations, collaborating with P&O, Payroll, Finance, DPS, and external partners; presenting insights to non-technical stakeholders and influencing decisions.
• Supporting change management and adoption of new tools and processes through training, coaching, and guidance; coaching peers to close capability gaps and improve performance.

• 3–6+ years in HR Shared Services, HR Operations, or HR systems support
• Proven experience managing complex HR cases and cross-functional escalations
• Intermediate to Advanced Excel skills (pivot tables, lookups, formulas)
• Working knowledge of HR systems
• Independent problem-solver with critical thinking skills
• Experience with stakeholder management and influencing
• High attention to detail with strong ownership and accountability
• Proficient in English both written and verbal
• Authorized to work in the United States without sponsorship now and in the future

• Experience working in global HR environments across multiple regions
• Knowledge of Workday and HR systems ecosystems
• Strong understanding of data quality and end-to-end process flows
• Ability to communicate and simplify complex topics for diverse audiences

We are a global technology company focused on industry, infrastructure, transport, and healthcare. We create technology with purpose adding real value for customers through sustainable solutions.

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, disability, marital status, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender status, veteran status, or other protected categories as defined by law.

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