Child Support Case Processing Consultant

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date: jul 23, 2026

the state personnel system is an e-verify employer. For more information click on oure-verify website .

requisition no:880205

agency: department of revenue

working title: child support case processing consultant -

position number:

salary: $39,960.00 - $50,708.52 / annually

child support case processing consultant (operations analyst i)

orlando

this is an internal agency advertisement.

the florida department of revenue’s child support program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.
to learn more about the department of revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our
website .

job summary:

this position performs customer and team member support and is an excellent fit for critical thinkers. If you enjoy working with others and problem solving, this may be the position for you. Your duties would include:

• mentoring and training to team members
• initiating and responding to requests
• coordinating with internal and external partners
• researching and resolving case issues
• gathering information and analyzing case data to determine next steps
• assisting customers
• interacting with other states, employers, and other business partners
• making decisions based on case information and provided documentation

minimum requirements:

• currently employed with the florida department of revenue
• two years of experience conducting research and analyzing information to make decisions. *
• experience coaching, mentoring, or training others.
• two years of experience communicating with customers for the purpose of resolving inquiries. *
• one year of child support program experience

substitutions:

• * relevant education may substitute for the required experience.

preferences:

• preference will be given to individuals with ppfd experience.

special notes:

• this role is eligible for telework after you complete required training and reach an acceptable level of proficiency.
• in lieu of an svt, this position will make use of alternative screening criteria.

salary: $39,960.00 - $50,708.52 / annually

benefits: benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

screening disclaimer: your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

candidate pool: future vacancies may be filled from this advertisement for a period of up to six months.

criminal
background
checks: you will be required to undergo a national level-2 criminal background check which requires you to provide your fingerprints.

reminder: male candidates born on or after october 1, 1962, will not be eligible for hireor promotion unless they are registered with the selective services system (sss) before their 26th birthday or have a letter of registration exemption from the sss. For more information, please visit the sss website at http://(Use the "Apply for this Job" box below). .

candidates requiring a reasonable accommodation, as defined by the americans with disabilities act, must notify the agency hiring authority and/or people first service center . Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

the state of florida supports a drug-free workplace. All employees are subject to reasonable suspicion drug testing in accordance with section 112.0455, f.s., drug-free workplace act.

veterans’ preference. pursuant to chapter 295, florida statutes, candidates eligible for veterans’ preference will receive preference in employment for career service vacancies. Certain service members may be eligible to receive waivers for postsecondary educational…