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Staff Knowledge PM: AI-Ready Enterprise KM
Job in
Orlando, Orange County, Florida, 32885, USA
Listed on 2026-08-22
Listing for:
ServiceNow
Full Time
position Listed on 2026-08-22
Job specializations:
-
Business
AI Business & Operations, AI Evaluation
Job Description & How to Apply Below
Service Now is seeking a Staff Technical Product Manager to own the Knowledge Management product strategy for enterprise knowledge powered by AI. You will partner with AI/ML and platform teams to define requirements, governance, and lifecycle tooling that elevate article quality and AI readiness.
You will serve as internal customer zero for Knowledge Center capabilities, translating production experience into customer-facing narratives and defining adoption, quality, and AI performance metrics
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