Product & Services Contract Administrator

Location: Orlando, FL

W2 role (BG Check and Drug Test required)

Location: Orlando, FL

Contract Duration: 1 Year

Rate: $40.80/hr on W2

Employment Type: W2 – Temp-to-Hire

Work Schedule: Hybrid – In office Tuesday through Thursday;
Remote Monday and Friday

Responsible for the administration, performance, and growth of the utility's non-regulated products and services portfolio. This role oversees contracts, vendor relationships, financial performance, project execution, and customer satisfaction while ensuring regulatory compliance and alignment with organizational strategic goals.

The Contract Manager serves as the primary liaison between internal stakeholders, customers, contractors, and vendors to successfully deliver energy solutions that generate revenue and enhance the customer experience.

• Develop, negotiate, execute, and administer contracts for non-regulated products and services.
• Ensure contract compliance with company policies, legal requirements, procurement standards, and regulatory guidelines.
• Monitor contract performance, service level agreements (SLAs), pricing, renewals, amendments, and expirations.
• Resolve contract disputes and coordinate with Legal, Procurement, and Risk Management as needed.
• Maintain accurate contract documentation and records.

Manage the lifecycle and performance of non-regulated products and services, including:

• Outdoor Lighting Programs
• Indoor Lighting Solutions and Rebates
• Electric Vehicle (EV) Charging Infrastructure
• Emerging energy technologies and customer energy solutions

Responsibilities include:

• Identifying growth opportunities.
• Developing business cases and pricing strategies.
• Monitoring product profitability and customer adoption.
• Recommending new products and service enhancements.

• Develop and maintain strategic relationships with contractors, suppliers, and service providers.
• Establish vendor performance metrics and monitor quality, safety, schedule, and cost.
• Conduct vendor evaluations and performance reviews.
• Coordinate issue resolution and corrective actions.
• Ensure vendors comply with safety, insurance, licensing, and contractual obligations.

• Oversee implementation of customer projects from initiation through completion.
• Coordinate internal departments, including Engineering, Operations, Construction, Customer Service, Finance, Procurement, and Legal.
• Monitor project schedules, budgets, risks, and deliverables.
• Ensure projects meet quality, safety, and customer expectations.

• Develop and manage operating and capital budgets for assigned programs.
• Monitor revenues, expenses, profitability, and return on investment.
• Review invoices, contract payments, and financial reconciliations.
• Prepare financial forecasts and performance reports.
• Identify opportunities to improve operational efficiencies and reduce costs.

• Serve as the primary escalation point for complex customer issues.
• Build long-term relationships with commercial, municipal, and institutional customers.
• Collaborate with Key Account Managers to identify customer needs and recommend energy solutions.
• Ensure exceptional customer experience throughout project delivery.

• Identify opportunities to expand non-regulated services.
• Support sales initiatives and strategic marketing efforts.
• Develop partnerships that increase customer participation and revenue.
• Analyze market trends, competitive offerings, and emerging technologies.

Develop KPIs to measure:

• Revenue growth
• Contract performance
• Vendor performance
• Customer satisfaction
• Project completion
• Budget performance

Additional responsibilities include:

• Prepare executive dashboards and management reports.
• Present recommendations to leadership.

• Ensure compliance with company policies, utility regulations, procurement requirements, and applicable laws.
• Identify operational and contractual risks.
• Implement mitigation strategies.
• Maintain documentation for audits and regulatory reviews.

• Evaluate business processes and recommend…