Project Manager, Change Management, Project & Program Management

Project Manager

As a Project Manager you will be responsible for the planning and execution of the Project Management Plan, encompassing the Project Plan, Risk and Issue Management, Change Management, Stakeholder communications and deliverable/objective tracking.

You will lead a cross functional team of professionals in supporting you to ensure that project expectations are agreed and met. You will work closely with the Business Consultant team to ensure a smooth process from commercial engagement through to project delivery and beyond. You will also work closely with the product management group to provide structured customer feedback based on customer interaction.

During the life cycle of the project, you will be the most visible member of the Comply
365 team to your customer and the key point of contact throughout the organisation.

This role is hybrid to our Orlando office with the expectation of attending the office 3 days per week.

What You'll Be Doing

• Lifecycle governance & gate management
  • Lead and facilitate Phase Gate Reviews as formal decision forums across the delivery lifecycle, ensuring progression decisions are explicit and criteria-based
  • Validate readiness across scope, dependencies/resources, and outcomes (including completion and quality of prior-phase deliverables), using evidence to confirm the work is ready to progress
  • Ensure phase progression is based on validated readiness and defined criteria; enforce gate classification (hard, conditional, transitional), and challenge, block, or escalate when criteria are not met (vs. facilitating progression)
• Project planning & execution
  • Develop and execute Project Management Plans and Project Plans to deliver Comply
    365 products and services on time and on budget
  • Manage day-to-day operational aspects of delivery, including scope tracking, sequencing, and milestone/objective management
  • Track project deliverables using appropriate tooling (e.g., ) to enable efficient and accurate reporting
• PSDD baseline integrity & change governance
  • Maintain alignment between delivery execution and the PSDD baseline (contractual scope, sequencing, and commitments)
  • Identify and escalate deviations from the PSDD baseline (scope drift/expansion, dependency changes, resource/sequencing impacts); assess change magnitude and trigger formal governance (and, where needed, regression to the appropriate gate) rather than managing material changes informally
  • Ensure changes are documented, communicated, and governed appropriately
• Risk, issues, and escalation management
  • Perform project risk and issue assessment, mitigation planning, and transparent reporting across delivery, capacity, and financial/revenue exposure
  • Handle escalations, time-critical issues, shifting priorities, and conflicts with a structured approach
  • When exceptions are required, ensure overrides are deliberate and visible decisions supported by formal documentation (risk classification/exposure, mitigation plan, portfolio and/or financial impact assessment) and appropriate executive approvals
• Cross-functional delivery leadership
  • Lead and coordinate matrixed, cross-functional teams (Business Consultants, Product/Engineering, and customer stakeholders)
  • Manage resources engaged in project activities; ensure dependency alignment and sequencing clarity across work streams
• Stakeholder communication & value articulation
  • Manage stakeholder expectations by providing clear, consistent status, risks, issues, readiness, and decision requirements
  • Articulate the value proposition of products and services to end users, business owners, procurement, and IT
• Adoption, handover, and value realization
  • Ensure readiness for training, launch, and adoption; define adoption metrics prior to go-live and align them to value realization objectives
  • Coordinate structured handover to Customer Support, including documentation/context transfer and known risks/stabilization requirements, to support sustained customer operations
  • Support launch stabilization and monitor early issue patterns to build customer confidence and promote longer-term customer stability
• Continuous improvement
  • Facilitate project evaluations, retrospectives, and structured root-cause…