Director, Creative Operations - Global Brand & Commercial

JOB SUMMARY:

The Director, Creative Operations serves as a strategic operational partner to the head of Global Brand as part of the centralized Commercial Operations & Analytics organization. This role enables a modern creative operating model designed to scale global brand storytelling, high-volume content production, executive creative reviews, and cross-functional marketing delivery. The role will work in close partnership with Creative leadership and key cross-functional partners to bring a strategic approach to creative operations, creating clearer workflows, stronger planning visibility, smoother approvals, and end-to-end alignment across the Brand Creative Studio.

This role will help ensure Creative’s needs are represented in broader platform, content supply chain, personalization, and transformation efforts, while preserving Creative leadership’s ownership of strategy, brand standards, and creative quality. Instead, the role provides the operational structure, visibility, and coordination that allow creative teams to focus on bold ideas, brand stewardship, and business impact.

• Operational Partnership with Creative Leadership
• Serve as a close operational partner to creative leadership, helping translate priorities into clear operating plans, decision paths, follow-through, and cross-functional alignment.
• Provide visibility into key Brand Creative Studio work streams, workflow bottlenecks, approval status, operational risks, and dependencies requiring leadership attention.
• Help prepare for executive reviews, creative decision meetings, escalation discussions, and cross-functional leadership forums.
• Ensure issues requiring EVP or Creative leadership attention are surfaced with the right context, options, and recommended next steps.
• Brand & Creative Studio Workflow Governance
• Establish and maintain consistent operating rhythms, intake practices, workflow standards, review processes, and escalation paths across Brand & Creative Studio work.
• Partner with Platform Operations, Scrum Masters / Creative Delivery Leads, Program Managers, and Project Managers to optimize workflows across Workfront, DAM, proofing systems, and related workflow platforms.
• Identify process and technology gaps, workflow bottlenecks, duplicated efforts, unclear handoffs, and approval inefficiencies; lead improvements that increase visibility, consistency, and speed.
• Support documentation of roles, responsibilities, handoffs, decision rights, governance forums, and approval pathways.
• Planning, Demand & Capacity
• Partner with Portfolio Management, Agency Management, Program Management, Project Management, and Scrum Masters / Creative Delivery Leads to surface Brand Creative Studio demand, capacity constraints, sequencing risks, workflow dependencies, and operational needs into centralized planning processes.
• Provide Brand Creative Studio operational inputs into portfolio planning, annual planning, roadmap development, and initiative sequencing.
• Help ensure Brand Creative Studio teams are engaged early in planning cycles so creative strategy, production needs, review timing, and approval requirements are incorporated into realistic end-to-end plans.
• Support holistic resource and capacity planning by providing visibility into creative demand and operational constraints, while centralized planning and prioritization remain owned through the broader Commercial Operations model.
• Content Operations, Platform & Transformation Support
• Represent Brand Creative Studio needs in broader IT, workflow platform, content supply chain, personalization, and transformation initiatives.
• Partner with platform, technology, and operations teams to ensure creative requirements are understood and incorporated into future-state tools, processes, and workflows.
• Support modernization of creative operations, including opportunities related to personalization, modular content, digital asset management, approval automation, and enterprise workflow transformation.
• Translate operational pain points into actionable process, platform, governance, and change management improvements.
• Executive Reviews, Approvals & Escalations
• Ensure executive review…