Business Operations Coordinator

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

As a member of the corporate Business Operations team the Business Operations Coordinator III is responsible for highest level quality support for all Sales and Marketing locations across Travel + Leisure Co. North America in addition to support of internal business partners including, Accounting, Payroll, Consumer Finance and Internal Audit. Support is provided through management of systems (used at the sales and marketing locations), trend analysis, implementation of new or enhanced operational processes/initiatives, and protection from any disruption to end users.

This team is responsible for clear and effective communication to a large distribution of corporate and field partners. In addition to communication, this team is also responsible for maintaining processes and procedures that govern Sales and Marketing operations as well as launching initiatives that reduce risk.

This role’s primary focus on the team will be process simplification/automation, and risk and compliance monitoring, through building automation tools, key reporting and performing key compliance checks and trend analysis.

Although this is a fully remote role, applicants must reside within a commutable distance to Orlando, FL. This role that requires 10% travel to one of our Sales and Marketing centers for training purposes.

How You'll Shine:

• Monitor and report on compliance by creating and utilizing reporting tools in Power BI and Excel to track and monitor site adherence to cash handling, premium management, PII protections, and data integrity protocols within the tour and sales systems.

• Creation of tools or processes to enhance operations at our sales and marketing locations using tools including but not limited to Microsoft Power Automate and in-house sales and marketing systems.

• Provide insights and recommendations, through trend analysis or areas of concern and recommend actionable steps for improvement or remediation. Identify opportunities to improve efficiencies across a variety of business units.

• Understand varying levels of urgency and ensure appropriate response time.

• Coordinate support between various communication channels

• Craft and deliver highly impactful communications for new policies, initiatives, or direction to all field partners.

• Ensure site sales and marketing processes are both protected and continually evolving.

• Design communication for process changes and provide post launch support.

• Proactively partner at all levels (end users through leadership) to provide recommendations to enhance the success of operations.

• Continually challenge the status quo to reduce any risk.

• Work closely with business partners across the organization to provide operational feedback and support.

• Drive results through peer leadership

• Partner with other business groups that are implanting changes which will impact our field Business Operations teams.

• Partner with field partners that are seeking guidance on policies, procedures, or general questions, and vendors that provide systems or services to our field Business Operations teams.

• Design training content and host company wide training calls for end users to learn new processes. Create and maintain innovative training materials and general business rules.

What You'll Bring:

• 3+ years of experience in business operations, business analysis, reporting, or a related field.

• Intermediate to advanced reporting and data analysis skills, including Excel and Power BI.

• Experience with process improvement, automation, and workflow optimization;
  Power Automate experience preferred.

• Ability to manage multiple priorities, meet deadlines, and adapt to changing business needs.

• Excellent written, verbal, and…