Centralized Operations Specialist

** Job Description
**** Centralized – Operations Specialist
** The Centralized - Operations Specialist operates as a part of Landmark’s Centralized Services Team. The Centralized – Operations Specialist will work closely with onsite team members and corporate support roles over an assigned portfolio to our centralized platform. The Centralized – Operations Specialist will be responsible for providing exceptional customer service to both prospective and current residents.  The Centralized – Operations Specialist operates in compliance with established policies and procedures to include responsibilities supporting delinquency, accounts payable, dashboard management and data entry.

*
* Reports to:

** Associate Vice President of Centralization
** Direct Reports:
** None
* * Indirect Reports:
** Resident Services Managers  
** Duties/Responsibilities:
** The duties listed below are an outline of the role’s responsibilities and should not be considered an all-inclusive list.  As the needs of the organization change, these duties may be modified as needed.  
** Operations Duties:
*** Manage Delinquency handoff follow ups from Landmark’s AI assistant.
* Manage Delinquency knowledge updates to Landmark’s AI assistant.
* Process open Accounts Payable.
* Manage all past delinquency communication in accordance with the 0-90 day post move-out collections schedule.
* Complete monthly write off packets and process write offs in management system.
* Manage Resident dashboard specific to Resident contact needed, Resident not Progressing, Reviews, and Financial Notices.
* Conduct future resident outreach regarding delinquency at least once per week.
* Complete Weekly Insurance enrollment audit and make necessary corrections.
* Audit LEAP invoices and verify posting & payment statuses.
* Complete Utility pre-bill audit each month, and report concerns to Community Manager and Regional Director.
* Ensure property has planned intentional P.A.W.S. events for the upcoming month and collaborate on event planning & supply ordering as needed.  
** General Administration
*** Ensure team members comply with corporate policies and government laws on Fair Housing.
* Ensure confidentiality of client, resident, and company information.
* Prepare agendas for weekly performance recaps.
* Participate in weekly 4DX WIG sessions.  
** Customer Service
*** Maintain a high level of customer satisfaction by understanding the needs and expectations of residents, prospective residents, clients, and vendors.  
** Education & Experience*
* * High School Diploma or equivalent required; bachelor’s degree strongly preferred.
* Minimum of 1 year experience of off-campus student housing leasing or conventional housing leasing.
* Previous experience in a hotel, restaurant, tourism management role is beneficial.
* Internal candidates must have minimum of 1 year experience as a Resident Services Manager, Associate Community Manager, Associate Sales & Marketing Manager or a Leasing and Marketing Assistant/Professional.  
** Preferred Knowledge, Skills, & Abilities
*** Demonstrated proficiency in all areas of residential property management operations preferred.
* Demonstrated proficiency in Microsoft Office Suite or related software.
* Entrata or related software experience preferred.
* Must possess excellent communication and interpersonal skills.
* Must be able to manage one’s own time efficiently.
* Must possess strong analytical and decision-making skills.
* Must possess strong customer service skills.
* Ability to work independently and take initiative.
* Excellent organizational skills to manage multiple tasks and priorities.  
** Work Environment
*** The work environment characteristics described herein are representative of those an employee encounters while performing…