Guest Relations Coordinator; MVC Owner Team
Job in
Orlando, Orange County, Florida, 32801, USA
Listed on 2026-02-12
Listing for:
Marriott Vacations Worldwide
Full Time
position Listed on 2026-02-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Job Description
Are you looking for a place where meaningful moments are made together?
We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Customer Relations, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where great benefits lead to a life fulfilled.
* Competitive Pay
* Medical/Dental/Vision/401K opportunities
* Travel discounts
* Credit Union Membership
* Tuition Reimbursement
* Professional Counseling & Family Support
* Growth and Development Opportunities
* Benefit eligibility will vary by position
As a Coordinator Customer Relations, a typical day will include:
* Communicates with preview tour customer via telephone before their scheduled arrival and tour date.
* You will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.
* Provides detailed information about property amenities.
* Engages customers in conversation regarding their stay, property services, and area attractions/offerings.
* Identifies special customer needs and arranges to have those needs fulfilled upon customer arrival.
* Addresses customers' service needs in a professional, positive, and timely manner.
Guest Experience and Company Standards
* Welcome and greet guests and anticipate and address their needs.
* Interact with colleagues and guests professionally and promptly.
* Enjoy talking with guests by phone and/or in person with excellent written and verbal communication skills.
* Always follow company policies and safety procedures.
To Become a Coordinator Customer Relations:
* Available to work a flexible schedule to include weekends and holidays.
* Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
* Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
* Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Job Requirements
#US Sales & Marketing
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