Front Desk Agent
Job in
Orlando, Orange County, Florida, 32801, USA
Listed on 2026-02-15
Listing for:
HEI Hotels + Resorts
Full Time
position Listed on 2026-02-15
Job specializations:
-
Customer Service/HelpDesk
English Customer Service, Customer Service Rep, Bilingual -
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
Greet guests and assist with check-in and check-out using the computer system;
Code electronic keys and verify room number and rate; imprint and authorize credit cards;
Post charges to guest rooms and handle cash, vouchers, and currency conversions;
Answer phone calls promptly and relay messages; retrieve mail and packages; close guest accounts;
Field guest complaints and resolve issues to maximize guest satisfaction; remain calm during emergencies
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