Bilingual Enrollment Specialist

About Our Company

At Auto Pay Plus , we are a fast‑growing fintech company dedicated to helping our members build financial stability through smart payment solutions. Our team is driven by innovation, integrity, and a commitment to delivering five‑star service. Join us as we empower individuals to reach their financial goals faster.

A New Enrollments Specialist is crucial to the Nationwide Enrollment Team. The primary responsibility is to facilitate and execute new enrollments with exceptional accuracy and customer service. The role upholds APP operational best practices and aligns with our core values of Above & Beyond, Do the Right Thing, Innovation, Team, We Care, and Work Ethic. This role must always provide a five‑star member experience every day.

• Process new enrollments from various sources, ensuring accuracy and completeness.
• Prioritize tasks and projects effectively under pressure.
• Commit to a 100%-member satisfaction service goal and maintain high customer satisfaction.
• Develop Brand Loyalty by creating personal connections with members on service calls.
• Adhere meticulously to established protocols for efficient workflow.
• Achieve and surpass monthly enrollment objectives.
• Collaborate with colleagues to assist and manage inquiries from prospective members.
• Maintain data integrity and security, upholding strict confidentiality standards.
• Be a team player, proactively contributing to a positive and supportive work environment.
• Uphold professionalism, accuracy, trustworthiness, and service delivery with exceptional five‑star member experience daily with all assigned other tasks.
• Collaborate and provide support to the other departments within the company.

Proprietary company software database, Auto Pay Plus ’ Customer Relationship Management software, Outlook, and Microsoft Teams.

• Must be able to communicate professionally.
• Spanish speaking is a plus.
• High School Diploma or GED required.
• Customer service and data entry experience.
• Proficiency in Microsoft Word and Excel, as well as experience with proprietary company software databases and customer ledgers, Auto Pay Plus ’ Customer Relationship Management software.
• Ability to thrive in a fast‑paced environment and meet deadlines consistently.
• Excellent communication and interpersonal skills.
• Strong teamwork and collaboration abilities.

The work is performed in an office setting and work one weekend per month.

The position is not physically demanding. The role involves continuous periods of sedentary work including repeated motions of wrists, hands, and fingers for working on a computer keyboard.