Front Desk Supervisor

Front Desk Supervisor page is loaded## Front Desk Supervisor remote type:
On-Site locations:
Hilton Garden Inn Lake Buena Vista - Orlando, FLtime type:
Full time posted on:
Posted Todayjob requisition :
JR113144A state-of-the-art, Green lodging hotel located just off I-4 and CR 535 and directly across the highway from Orlando's Premium Outlet Mall. At Hilton Garden Inn Lake Buena Vista, we’re proud to cultivate a welcoming, inclusive, and collaborative work environment where every team member is valued and empowered. Our focus on teamwork and open communication creates a positive atmosphere where we all work together to deliver exceptional service and memorable experiences for our guests.

We believe in personal growth and offer opportunities for development, ensuring that each individual has the tools and support needed to thrive in their role. Whether you're interacting with guests, maintaining the property, or managing operations, you’ll find a culture that encourages work-life balance, respect, and a shared commitment to excellence. .Experience the perks of working with us, including complimentary on-site parking, generous paid time off, flexible holiday programs, and the GoHilton employee travel program.

Join a vibrant team where dedication is celebrated, and career growth is encouraged every step of the way. Here, you'll thrive in a welcoming and supportive workplace that’s as dynamic as the team you’ll be part of.

We value U.S. military experience and invite all qualified military candidates to apply.
** Overview
* * Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.###
** Essential Duties and Responsibilities
*** Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement.
* Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.
* Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote
• HEI Hotels and Resorts and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out.
* Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
* Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
* Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
* Communicate both verbally and in writing to provide clear direction to staff.
* Comply with attendance…