SaaS Customer Success Manager

Employer Industry: Supply Chain and Logistics

• Opportunity for career advancement and growth within the organization
• Hybrid work model providing flexibility in work location
• Engaging and collaborative work environment with diverse professionals
• Chance to contribute to global sustainability efforts
• Focus on delivering exceptional customer experiences and maximizing product value

• Lead customer onboarding and training activities to ensure smooth deployment of digital solutions
• Develop customer success plans with clear goals and maintain regular touchpoints
• Monitor customer engagement and adoption metrics to identify risks and take action to protect retention
• Capture customer feedback and share insights to influence product improvements
• Collaborate with internal teams to ensure a seamless customer experience

• Bachelor’s degree in a relevant field or equivalent experience
• Proven experience in client relationship management with a focus on proactive engagement
• Familiarity with supply chain, logistics, manufacturing, or retail sectors
• Proficient with SaaS platforms and data analysis tools
• Strong communication, active listening, and conflict resolution skills

• Certifications in Change Management or Customer Experience
• Experience in digital supply chain environments
• Ability to identify and support upsell and cross-sell opportunities

#Supply Chain #Customer Success #Logistics #Hybrid Work #Career Growth

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