Customer Order Specialist

Hire Professionals is seeking a detail-oriented and customer-focused Customer Order Specialist for one of our clients in the food service distribution industry. This position is responsible for obtaining customer orders in a timely manner, meeting strict deadlines, and providing exceptional customer service throughout every interaction.

The ideal candidate is dependable, efficient, and able to work in a fast-paced environment where accuracy and responsiveness are essential.

A teammate in this position must have the ability to:

• Secure manual food orders and/or process Sourcelink failed calls using JDE and PCM software.
• Contact customers when automated orders are not received or cannot be secured.
• Monitor and respond quickly to inbound calls, minimizing customer hold times.
• Poll automated orders that did not secure during their initial system attempt.
• Assist customers with issues related to the automated order-taking process, including modem resets or directing them to the appropriate Help Desk.
• Stay knowledgeable about current promotions, product updates, and item number information to support customer inquiries.
• Maintain a consistently high level of customer service and professionalism.
• Ensure deadlines for each Distribution Center are met and all customers receive appropriate attempts to secure their food orders.
• Process automated orders with exceptions (i.e., those that will not post).
• Provide phone support to customers and CSR teams regarding item numbers, order additions, or other customer issues.
• Review unsecured orders before deadline and make a final attempt to secure manual orders.
• Follow Distribution Center guidelines for the final processing of outstanding orders (duplicate, move to DC, or no order).
• Ensure all orders are secured before end of shift—regardless of time.

A teammate in this position must:

• Have a High School Diploma or GED
  .
• Successfully pass a physical capabilities test
  , drug screen
  , and criminal background check
  .
• Demonstrate excellent customer service and communication skills.
• Have strong computer and ten-key skills.
• Possess strong listening, verbal, and written communication abilities.
• Have schedule flexibility to support business needs.

Hire Professionals is proud to be an Equal Opportunity Employer
. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status
.