Customer Service Representative

Customer Service Representative – Orlando, FL

Job Title: Customer Service Representative

Location: Orlando, FL

Job Type: Full-Time

Reports To: Customer Service Manager

We are looking for a friendly and detail-oriented Customer Service Representative (CSR) to join our team. The CSR will be the first point of contact for customers, handling inquiries, resolving complaints, and ensuring a high level of customer satisfaction. Ideal candidates are excellent communicators, problem-solvers, and enjoy helping others.

• Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner
• Provide accurate information about products, services, and policies
• Handle customer complaints and resolve issues efficiently and empathetically
• Maintain customer records by updating account information
• Process orders, forms, applications, and requests
• Collaborate with other departments to solve customer issues
• Follow up with customers to ensure satisfaction and issue resolution
• Meet personal and team performance goals and service quality standards

• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficient with computers and CRM systems
• Ability to remain calm and professional in stressful situations

Job Title: Receptionist

Location: Orlando, FL

Department: Administration

Reports To: Office Manager

Employment Type: Full-Time

We are seeking a friendly, organized, and professional Receptionist to be the first point of contact for our company. The ideal candidate will handle front desk responsibilities, provide administrative support across the organization, and ensure a welcoming and efficient environment for all visitors and employees.

• Greet and welcome guests and clients as they arrive at the office
• Answer, screen, and forward incoming phone calls in a courteous and professional manner
• Maintain the reception area, ensuring it is clean and presentable at all times
• Receive, sort, and distribute daily mail and deliveries
• Schedule appointments and manage meeting room bookings
• Provide basic and accurate information in person or via phone/email
• Assist with administrative tasks such as filing, photocopying, and data entry
• Handle inquiries and redirect them to appropriate departments
• Support the team with ad-hoc tasks as needed

• High school diploma or equivalent (required)
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Excellent communication and interpersonal skills
• Professional appearance and demeanor
• Strong organizational and multitasking abilities

Job Title: Receptionist

Location: New Orleans, LA

Reports To: Office Manager

Employment Type: Full-Time

We are seeking a friendly, organized, and professional Receptionist to be the first point of contact for our company. The ideal candidate will handle front desk duties, manage phone calls, and provide administrative support to ensure smooth office operations.

• Greet and welcome visitors in a courteous and professional manner
• Answer, screen, and forward incoming phone calls
• Maintain office security by following procedures and controlling access (monitor logbook, issue visitor badges)
• Receive, sort, and distribute daily mail and deliveries
• Maintain a tidy and presentable reception area
• Schedule appointments and manage conference room bookings
• Provide basic and accurate information in-person and via phone/email
• Perform other clerical receptionist duties such as filing, photocopying, and data entry

• High school diploma or equivalent; associate’s or bachelor’s degree is a plus
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Excellent written and verbal communication skills
• Strong organizational and multitasking abilities
• Professional appearance and attitude

Job Title: Customer Service Representative

Location: New Orleans, LA

Reports To: Customer Service Manager

Employment Type: Full-Time

We are seeking a friendly, detail-oriented, and professional Customer Service Representative to join our team. In this role, you will…