Return Agent

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world’s best and most trusted mobility company.

Return Agent at Orlando Airport, 1 Jeff Fuqua Blvd, Orlando, FL 32827.

Base pay starts at $15.00 per hour ($15.50 per hour for hours worked after 4 pm). The position is eligible for monthly customer‑service bonus incentives and performance‑based incentives.

• Paid time off
• Employee rental‑car discounts
• Retirement savings plan including 401(k) with matching profit sharing
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Training and development

Full‑time (40 hour/week) flexible shift schedule, including days, evenings, and weekends. Days off are weekdays. (Religious observations are excluded from the required schedule.)

• Greet all customers using prescribed dialogue as they arrive on the lot.
• Remind customers to check for personal belongings and identify any items found in the vehicle with a unit number, date, time, and turn them into lost and found.
• Advise and review rental charges; provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal.
• Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check the vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use proper statements to determine if the vehicle is being returned with a full tank of gas.
• Complete a service alert for any mechanical and/or body damage communicated by the customers.
• Identify vehicles that are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep the lot organized for ease of access and traffic flow.
• Seek to improve job performance through self‑assessment, skill development, training and goal setting.
• Maintain a regular and reliable level of attendance and punctuality.
• Perform miscellaneous job‑related duties as assigned.

• At least 18 years of age.
• High School Diploma or G.E.D. required.
• Minimum of one year of experience handling customer service functions.
• Basic level experience and understanding of a PC and Microsoft Office products required.
• Authorized to work in the United States and not requiring work‑authorization sponsorship now or in the future.
• Valid driver’s license.
• No more than two moving violations and/or at‑fault accidents on driving record in the past three years.
• No DUI/DWI convictions on driving record in the past five years.
• Willing and able to stand and/or walk for long periods of time.
• Must be able to read, write, speak and understand English.
• Willing to work at the Orlando Airport (zip code 32827).
• Willing to accept the starting pay of $15.00 per hour ($15.50 per hour after 4 pm) PLUS incentives.
• Willing to work a flexible full‑time (40 hour/week) shift schedule, including days, evenings and weekends, with days off on weekdays.

Equal Opportunity Employer / Disability / Veterans.