Bilingual Onsite Technical Support & Sales Representative

Technical Support & Sales Representative – position for newly hired, bilingual English and Spanish required.

Pay Rate: $20.00 /hour base pay. Bilingual Bonus: $1.00 /hour.

Schedule:

5 days/week average, full time.

Additional compensation under a Pay Per Experience (PPX) model; top experts can earn up to $32+/hr after completion of 4‑6 weeks training.

• Base pay guaranteed and paid biweekly. Earned pay can now be accessed early.
• Extra money based on sales performance.
• 3–4 weeks of paid training with hands‑on instruction; no cost to you.
• Generous medical, dental and vision benefits program after 30 days of employment.
• 401(k) with 100% match up to 3% and 50% on the next 2% after 1 year of employment.
• Additional health benefits such as heart health, diabetes management and healthcare advocacy for personalized support.
• Employee discount program on everyday products and services.

• Evaluate and troubleshoot customer concerns.
• Identify technical issues, deploy solutions with efficient, clear, courteous and accurate communication.
• Utilize call center technology to input, track and report customer issues.
• Meet goals and grow from feedback and coaching.
• 3–4 weeks of in‑class training, additional 2–4 weeks of floor training directly paired with peers.
• Sell Asurion smart home and other products on every call.
• Directly connected to PPX incentives.
• Spend 4–8 hours daily working at a computer in a call center environment (high noise levels, headset usage 90% of the time).
• Appropriately escalated calls when needed.
• Demonstrate integrity, listen to customers’ needs, provide accurate information and conduct yourself consistently with company values.

• Minimum education:
  
  high school diploma or equivalent.
• Strong knowledge of software troubleshooting techniques.
• Ability to achieve sales and customer experience goals and objectives.
• Sales activity goals must be met to be successful.
• Competence to retain knowledge and solve customer concerns through memorization of product offerings and customer information.
• Strong attention to detail while multitasking with speed and accuracy.
• Excellent phone etiquette and communication skills.
• Flexibility to adapt to the needs of the customer, the business and your team.
• Display commitment through a reliable track record of attendance and performance.
• Computer literacy and ability to type 25–35 words per minute and learn call center software.
• A passing hiring assessment (soft skill scenario modeling and product knowledge).
• Existing knowledge of multiple hardware platforms and operating systems, or willingness to learn (including but not limited to Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications).

Please note that this is not a remote position. The Technical Support Representative will be required to work on‑site at our location.