More jobs:
Flight & Ticketing Associate
Job in
Orlando, Orange County, Florida, 32885, USA
Listed on 2026-06-03
Listing for:
Calqulate
Full Time
position Listed on 2026-06-03
Job specializations:
-
Customer Service/HelpDesk
Bilingual, HelpDesk/Support
Job Description & How to Apply Below
US Flights & Ticketing Associate
Full-Time | On-site, Orlando, FL
Role Overview
We are looking for a detail-oriented US Flights & Ticketing Associate based in Orlando, FL, to manage all flight-related activities, from booking and ticketing to pre- and post-sales support. You will play a key role in delivering a seamless customer journey while driving profitability through expert knowledge of GDS, NDC, and airline products.
Key Responsibilities
- Process and issue tickets for GDS and NDC bookings, ensuring accuracy and efficiency
- Handle all post-booking tasks including schedule changes, GDS management, and reservation reconciliation
- Manage flight inquiries promptly, meeting KPI targets for response times and resolution
- Provide expert guidance on airlines and routes to optimize both customer satisfaction and profitability
- Support the concierge delivery process by sourcing suitable flight options and presenting upsell opportunities
- Identify, source, and administer group flight opportunities
- Liaise with airlines and consolidators to ensure a smooth end-to-end customer experience
- Collaborate with global flights teams to align on processes and best practices
- GDS expertise with training on Galileo, Amadeus, or Sabre
- Experience in commercial travel and airline ticketing
- Retail travel agency background
- Highly organized with the ability to manage competing priorities in a fast-paced environment
- Strong attention to detail and a proactive, solutions-focused approach
- Must be based in or able to commute to Orlando, FL
Position Requirements
10+ Years
work experience
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