Customer Service Representative - Property Management

Responsibilities

• Assisting residents in person or over the phone in a well‑mannered and professional manner.
• Handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience.
• Completing resident welcome calls and emails to ensure a seamless move‑in experience.
• Assisting in processing Public Housing Agency applications and communicating with the Housing Authority.
• Performing outbound delinquency calls to residents for rent collections and assisting in handling residents responsible for Home Owner Association violations.
• Reviewing and working through all action items on the applicable task list.

• High school diploma or GED.
• Proven experience in property management administration or customer service.
• Intermediate proficiency in Microsoft Word, Excel, Outlook, and Adobe; experience using property management software is helpful.
• Professional verbal and written communication skills, problem‑solving skills, and the ability to handle advanced calls with a calm demeanor.

• Salary range: $17.90 – $31.03 per hour, plus eligibility for an annual discretionary bonus.
• Annual bonus program.
• Health, dental, vision, and life insurance.
• Long‑term and short‑term disability insurance.
• Generous paid time off plans, including vacation accrual, sick time, standard holidays, and floating holidays.
• 401(k) with company matching contributions.

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive, and innovative environment. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other factor protected by applicable federal, state, or local law. If you have a disability or special need that requires accommodation, please contact us at human