911 Dispatcher II

Police Department

Join the UCF Police Department family where you can be the critical link between individuals in distress and the emergency services they need at a moment's notice. You will be provided with the proper training to remain calm under pressure and skillfully gather and convey the key pieces of information that first responders need to be ready when they arrive on scene.

We hire the finest and most qualified individuals to be the 911 dispatchers who are composed and mentally present to help maximize the speed of the entire dispatch process, reducing response times and saving lives.

A 911 Dispatcher II is a Public Safety Telecommunicator who is responsible for answering, processing, prioritizing, and dispatching incoming emergency and non‑emergency calls for service using a computer‑aided dispatching system. A Dispatcher is an essential part of the First Responders team that receives calls from the public concerning law enforcement, fire, or medical emergencies. They evaluate the situation and decide which service to utilize by relaying instructions, asking questions, and obtaining pertinent information.

The Dispatcher notifies officers of where to respond via radio while providing pertinent information about the call for service and entering data into the computer‑aided dispatch system. This position requires dedicated personnel who can handle and manage emergency situations, work within a fast‑paced environment, and multitask. It is highly rewarding, allowing you to help citizens and visitors when they need it most.

Classification

Title:

Dispatcher II

• Receives and evaluates calls from the public requesting police assistance of both emergency and non‑emergency natures. Operates Computer Aided Dispatch (CAD) and Records Management systems to record and retrieve data relevant to requests for police and non‑police service calls.
• Operates a digitally enhanced, encrypted radio console to dispatch calls to public safety units, parking patrollers, and other auxiliary units.
• Provides police and non‑police units with necessary information to accomplish their tasks. Coordinates police information with other local law enforcement agencies.
• Answers all incoming calls on multiple lines, takes messages and/or transfers calls appropriately; monitors and reviews email correspondence and replies as necessary.
• Utilizes various criminal justice and public safety computer systems to validate driver’s license records, vehicle registrations, stolen files, warrants, criminal histories, and other files. Enters stolen property into the FCIC/NCIC computer system.
• Accesses the university computer system to verify student and staff information, parking services information, and other related files.
• Maintains various departmental databases utilized to provide information to department members.
• Monitors campus‑wide critical alarm system equipment (security and fire).
• Dispatches police and/or makes appropriate notifications for proper disposition of all alarms received and/or reported in the emergency call center.
• Monitors and operates the Emergency Alert and Mass Notification system.

• High School Diploma and 2+ years of relevant dispatch experience or completion of training and probation as a UCF Law Enforcement Dispatcher.
• Must receive National Crime Information Center (NCIC)/Florida Crime Information Center (FCIC) certifications provided by UCF Police within six months of employment.
• Must successfully complete an appropriate 9‑1‑1 emergency dispatcher training that meets the requirements of the current Department of Health Public Safety Telecommunicator course provided by UCF Police within the first six months of employment. Certification must be maintained once completed.

• Current Florida Department of Health 911 Public Safety Telecommunicator Certification.
• Knowledge of jurisdiction geography, university geography, and associated landmarks.
• Experience with multi‑line telephone system, radio, and other computer equipment and its operation.
• Experience making decisions and functioning effectively in high‑stress, emergency situations.
• Ability to…