Reservation Call Center Agent
Job in
Orlando, Orange County, Florida, 32885, USA
Listed on 2026-06-15
Listing for:
Rosen Hotels & Resorts
Full Time, Part Time
position Listed on 2026-06-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, English Customer Service
Job Description & How to Apply Below
Reservation Call Center Agent (Flexible) - 6460
Operations Building | Reservations | Full Time
DescriptionThe Reservation Call Center Agent communicates with guests, travel agents, and referral networks to book reservations for upcoming visits. They will also provide outstanding guest service based on Company Standards by responding to incoming guest calls and inquiries in a friendly manner. Individuals must possess strong communication and listening skills, computer proficiency, and the ability to work together and build relationships.
Responsibilities- Book reservations for guests and travel agents.
- Respond to guest inquiries in a friendly manner.
- Provide information on availability, accommodation, and amenities.
- Accurately enter reservations using automated systems.
- Promote hotel services and offerings to potential guests.
- Comply with the company's drug-free and tobacco/nicotine-free policy.
- All other duties as assigned.
- 6 + months of customer service experience preferred.
- Ability to lift up to 25 lbs. consistently and 50 lbs. infrequently.
- Must be able to legally work in the USA.
- High school diploma or equivalent preferred.
- Affordable Health and Dental Insurance
- On-site Medical Center
- Competitive Compensation
- Holiday Pay
- Birthday Pay
- Paid Vacation
- Paid Personal Days
- Tuition Reimbursement
- Higher Education Scholarships
- 401(k) Retirement Savings Plan
- Hospitality and Dining Discounts Family Outreach Center
- and Many More Benefits
We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.
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