Warranty Coordinator

JOB PURPOSE:

Effectively handle incoming service requests via email and over the phone from homeowners in an expedient and professional manner. Providing support to the Warranty Team as required through excellent customer service and administrative tasking.

Responsibilities:

Log all warranty service requests received from homeowners in the computer system

Immediately contact appropriate Warranty Service Team Members to respond to new service calls

Log new completed service calls from warranty team members ensuring accuracy and information is input correctly

Follow up as required on phone survey calls to homeowners to verify completion of service call and satisfaction of customer

Must generate correspondence to internal and external customers

Generate reports and interpret data for manager(s)

May have to Interact via phone or email frequently with homeowners

Interface effectively with customers, warranty staff, vendors, subcontractors, construction field supervisors, new home sales consultants and management

Heavy phone and computer useFax, copy, mail, and file information related to settlement process

Essential Functions:

Detail oriented, have the ability to multi task and stay focused with numerous interruptions

Excellent follow up and organizational skills

No phone reluctance in initiating calls to home owners or team members

Solid computer work experience, including

Great communication and listening skills

Good phone demeanor

Strong work ethic

Ability to multi-task and prioritizeA good sense of urgency to respond to customer calls and relay information to Team Members Ability to handle confrontation and negative communication in a professional and composed manner.

Able to listen empathetically and patiently and be personable with customers

Previous office experience required. Previous customer service and residential homebuilding experience a plus.

Other duties as apparent or assigned

QUALIFICATIONS:

Knowledge and Skills Must have strong verbal skills (both in person and over the phone) and strong written skills

Detail oriented and strong organizational skills

Effective multi-tasking skills

Ability to work in fast paced environment

Problem researching capability

Ability to take initiative and be assertive

Process management ability

Must have a valid driver’s license

Education and Work Experience High School Diploma or equivalent required;
Associates Degree or higher preferred2+ years administrative work experience

Data entry and file management experience

Customer service experience a plus Previous homebuilding experience preferred
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