Spanish Bilingual Customer Service Agent

Join Alliance One, a subsidiary of Teleperformance, as a Spanish Bilingual Customer Service Agent.

This role involves answering inbound calls to assist customers with accounts, toll invoices, technical assistance, and DMV registration holds.

PAY: $20.50 per hour

LOCATION: Orlando, FL 32807

HOURS: Monday‑Friday 10:45 AM‑7:15 PM;
Saturday 8:00 AM‑4:30 PM; one additional weekday off (Tuesday, Wednesday or Thursday).

TRAINING SCHEDULE (1st 2 weeks): Monday‑Friday 10:45 AM‑7:15 PM

BENEFITS: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, generous paid time off, optional daily pay, EAP, 401(k) after 90 days, and more. Eligible for health benefits on the first of the month following hire date.

• Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs
• Responding to customers in a polite and courteous manner
• Projecting patience, empathy, caring and sincerity in voice tone and words
• Establishing rapport over the phone quickly and remaining positive and upbeat while following client guidelines and all rules and regulations
• Express thoughts and information clearly and succinctly
• Inspiring confidence and positively influence the behavior, actions, and thoughts of others
• Communicating unpleasant or negative information in a tactful manner
• Consistently meet established productivity, schedule adherence, and quality standards
• Be flexible, adjust quickly, and react positively to change
• Special projects as required

• Spanish Bilingual Required
• Prior customer service experience (high volume call center experience is a plus)
• Professional verbal and written communication skills
• Outstanding attendance & work ethic
• Strong ability to navigate multiple systems while speaking with customers
• Must be self‑motivated, problem solver and use critical thinking
• Good typing/keyboarding skills (a test will be given)
• Ability and openness to work professionally with a diverse customer base
• Works well in team setting
• A criminal background check and drug test are required
• Vehicle tag check will be done, and any outstanding toll violations must be paid before your employment with us begins.

Alliance One is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Alliance One is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email