Customer Service Representative

Customer Service Representative

Location:

Orlando, FL

Transdev is seeking a friendly, customer‑service oriented individual who will act as a liaison for customers, providers, and clients. The role is dedicated to ensuring safety and excellent service.

• Respond to customer inquiries and concerns promptly and accurately, or redirect to a supervisor when appropriate.
• Maintain a comprehensive understanding of company policies and procedures.
• Meet or exceed established performance requirements.
• Document trip authorizations and details, including transportation type, pick‑up times, appointment times, and addresses.
• Perform other duties as required.

• High School Diploma, GED, or equivalent.
• Computer literate.
• Excellent customer service skills.
• Ability to operate a standard telephone system.
• Must be able to work shifts or a flexible work schedule as needed.
• Subject to DOT drug testing and physical assessment, if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

• Competitive compensation package, starting wage of $18.00.
• Vacation: minimum of two (2) weeks.
• Sick days: 5 days.
• Holidays: 12 days; 8 standard and 4 floating.
• Other standard benefits: 401(k) retirement plan, medical, dental, and vision, life insurance, short‑term disability, and voluntary long‑term disability.

• Job Category:
  Customer Service
• Job Type: Full Time
• Req
• Pay Group: HVC
• Cost Center: 661

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status.

Transdev maintains a drug‑free workplace. Applicants must be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.) and must successfully pass a pre‑employment drug screen.

Transdev provides transportation systems, vehicle, and fleet maintenance to cities, counties, airports, companies, and universities across the U.S. The U.S. division employs a team of 32,000 across 400 locations, maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries and 110,000 team members worldwide.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job upon request. If an accommodation is needed to participate in the job application or interview process, please contact us at .