Order Processing Specialist

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• Customer Service & Contact Center Operations
• Travel Required:
  
  0%-10%
• 26-Apr-2026

Do you possess excellent analytical and problem-solving skills? Do you feel comfortable supporting contractors and distributors/wholesale distributors? Do you have previous experience working in the wholesale building materials industry? Are you a tech savvy and detail-oriented individual? Do you consider yourself to be a customer-centric professional, even under tight deadlines / crunch time?

If you answered yes to these questions, we should talk!

Our ASSA ABLOY Coastal Southeast Service Center in Orlando, Florida is looking for a full time onsite Order Processing Specialists to expand our team.

You will accurately enter and process orders placed by our customers into the system for production / manufacturing. This includes interpreting product specifications and researching drawings.

• Perform all duties relating to the processing of customer orders with a high degree of accuracy (orders range from basic stock to highly configured)
• Assist customers with technical inquiries and problems while maintaining appropriate metrics and KPIs
• Communicate with customers on discrepancies, order conflicts, and shipping delays.
• Follow up to ensure customer issues are resolved promptly and thoroughly.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the overall customer experience.
• Perform other duties as required.
• Continually promote a safe and harmonious working environment, demonstrating strict adherence to the ASSA ABLOY Code of Conduct and ASSA ABLOY Health & Safety Policy

• High School Diploma or GED
• Proficiency with Math, Basic Geometry and Algebra skills would help you excel
• Previous exposure to reading schematics, blueprints, renderings or architectural drawings is highly desirable
• Proficient communication skills, both verbal and written
• Excellent analytical, problem-solving,organizational, follow-up and a sense of urgency are required
• Must excel working in a fast-paced environment
• Previous experience/exposure to working within the Door, Building Materials and/or Hollow Metal industries are highly desirable

We believe in creating opportunities and providing benefits that empower you to grow, thrive, and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team:

• Paid Vacation, Sick Time, and paid Company Holidays
• Medical, Dental, Vision,Short and Long-term Disability, Life and AD&D Insurance
• 401(k) Program with company contributions
• Tuition Reimbursement, Learning and Career Development opportunities
• Flexible Spending
• Employee Assistance Program
• Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post.

If you have any questions about the role or the process, email Stephanie Mandato, Senior Talent Acquisition Manager at St

AADG, Inc.is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran