Leasing Specialist Cason Cove Drive, Orlando, Florida

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

• 2+ years of sales and/or customer relations experience
• Low‑income housing and tax credit experience is highly desired
• Bilingual (English & Spanish) highly desired
• Thrives in a fast‑paced environment
• Flexible schedule that may include evenings and weekends
• Solid computer knowledge, Windows (Word, Excel), internet, and e‑mail
• Working knowledge of Yardi Voyager Property Management software

• Greet and qualify all prospects
• Record all telephone and in‑person visits on guest cards
• Inspect models and available market‑ready units and communicate related service needs to the Community Manager
• Demonstrate community and apartment/model knowledge and apply product knowledge to prospect needs by communicating the features and benefits to close the sale
• Have the prospect complete the application and secure a deposit in accordance with company procedures and Fair Housing requirements
• Update availability report and process applications for approvals
• Ensure the apartment is ready for the resident to move in on the agreed date
• Follow up on prospects that did not close and attempt to close the sale again; if unable, refer them to sister communities
• Secure new resident signatures on appropriate paperwork prior to move‑in; orient new residents to the community
• Assist in monitoring renewals and distribute and follow up on renewal notices
• Type lease and complete appropriate paperwork and input information on the Yardi System accurately and promptly
• Maintain current resident files and distribute all company or community‑issued notices
• Maintain accurate monthly commission records on leases and renewals for bonus purposes
• Assist the management team with other tasks as required
• Consistently implement community policies
• Receive all telephone calls and in‑person visits concerning residents; listen to requests, concerns, and comments
• Complete maintenance service requests promptly and inform the maintenance team; respond to resident questions about community, repairs, rent, rules, etc.; follow up in a timely manner if unable to respond immediately
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed service requests daily
• Maintain open communication with the Community Manager and Maintenance Supervisor
• Contribute to the cleanliness and curb appeal of the community on an ongoing basis
• Assist in planning resident events; attend events and participate as a host as directed by the Community Manager
• Conduct all business in accordance with company policies, Fair Housing, Americans with Disabilities Act, and all laws pertaining to the apartment industry
• Under direction of Compliance and the Community Manager, manage compliance file maintenance where applicable

• The incumbent in this position is classified as essential staff and is expected to report to work and adhere to all safety and business protocols
• Frequent sitting and walking
• Repetitive use of computer, keyboard, mouse, and phone
• Reading, comprehending, writing, performing calculations, and communicating verbally
• May work in an elevated site, may walk on uneven ground
• Occasional squatting, bending, twisting, pushing, and pulling

• Cultivated culture built on purpose and core values—Integrity, Compassion, Continuous Improvement
• Comprehensive benefits—health, dental & vision, 401(k), personal…