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PBX Operator
Job in
Orlando, Orange County, Florida, 32885, USA
Listed on 2026-06-19
Listing for:
The Celeste Hotel, Orlando, a Tribute Portfolio Hotel
Full Time
position Listed on 2026-06-19
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Overall Responsibilities
Main point of contact for all guest inquiries, including answering calls, dispatching, and following up to ensure guest satisfaction.
Job Requirements- Ability to communicate with guests and co‑workers
- Minimum lifting 25 lbs.
- Pushing, pulling, bending, stooping, and upward reaching
- Practice the Basics of Brilliant Hosting at all times
- Assist with guest requests and notify appropriate management to resolve guest issues
- Maintain a daily log of calls, action taken and final status of requests
- Answer each call with proper telephone etiquette
- Print and distribute reports per unit requirements
- Maintain and be familiar with the directory of information for guest services
- Handle all emergencies according to specified procedures
- Operate and/or explain TDD operation for guests
- Follow all procedures as outlined in the handbook, as well as all other appropriate unit and company policies and procedures
- Each associate is expected to complete, within their ability, all reasonable requests by management
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