Dispatcher, Customer Service​/HelpDesk

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Full Time OPEX Lake Mary, FL, US

DEL-AIR Heating, Air Conditioning, and Refrigeration is a rapidly growing industry leader with seven locations serving Central Florida - Clermont, Davenport, Jacksonville, Melbourne, Sanford (headquarters), Sarasota, and Tampa

Primary Responsibilities: Under limited supervision, the sales & service coordinator will communicate with customers regarding their comfort consultations and installation sale agreements. Also coordinates the sales representatives’ schedules with service technicians to dispatch them in tandem to HVAC calls. Has complete control of the coordination of Sales and Service Representatives.

Specific Duties & Tasks:

• Responsible for providing best-in-class customer service to current and prospective customers.
• Navigating through incoming and outgoing calls, and dispatching calls to the appropriate sales team member
• Entering customer's information in company database and providing assistance to ensure that inquiries are handled efficiently.
• Managing & deescalating customer concerns and work to resolve them efficiently and effectively.
• Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.
• Responsible for special projects as requested by management and other duties/ responsibilities as assigned to meet the ongoing needs of the organization.
• Ensure compliance with all Del-Air policies and procedures.

Qualifications:

• Previous experience working in a sales role.
• Experience in dispatching calls.
• Goal orientated with a strong desire to succeed.
• Strong interpersonal & communication skills
• Professional appearance
• Service Titan experience preferred but not required.
• Bilingual (English and Spanish) a plus but not required.
• Ability to utilize Microsoft Office, including Outlook, Excel, Word, PowerPoint, and other computer programs.
• Meet required performance standards and metrics.
• Proficient with Microsoft Office products

Benefits offered by Del-Air:

• Opportunities for career growth and advancement
• Competitive hourly and bonus pay.
• Company Paid Life Insurance
• Medical, Dental, and Vision Plans
• Paid time off (PTO) / Paid holidays
• Corporate Wellness & Safety Programs
• Referral Incentives

We are an Equal Opportunity Employer and a Drug-Free Workplace