Resident Service Coordinator

Overview

Avanath is proud to be named one of the top property management companies providing affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. Every day is an opportunity to make a difference in someone’s life by helping residents call one of our communities home, providing excellence in customer service, or championing our workforce.

The Resident Services Coordinator (RSC) is a passionate and creative individual eager to provide outstanding customer service and enhance community engagement. The role focuses on building strong relationships with residents and creatively coordinating social programs, events, and services that align with community needs. The RSC works closely with the Director of Resident Services and reports directly to the Community Manager.

High professionalism, positive engagement, and strong interpersonal skills are essential for success.

• An Aptitude for Connecting – Strong sense for creating a sense of community and a drive to go the extra mile to create a positive experience for residents and staff. Build relationships with vendor partners, regulatory and social services partners, and adopt a collaborative approach to foster success for the organization and its communities.
• An Authentic Attitude – Consistently demonstrate an open, professional attitude and approach when accessing and resolving resident and staff concerns. Seek resources throughout the organization via support services and senior leadership.
• An Approach that is Positive and Professional – Consistently demonstrate active listening and understand that participation and support are integral to the success of Avanath, ensuring each resident and staff member feels seen, heard, and valued.

• Strong customer service and verbal/written communication skills
• Strong interpersonal skills
• 1+ year of service coordination and event planning or equivalent experience
• Ability to set priorities and manage time effectively
• Experience in social services, case management, or human resources
• Preferred:
  Bilingual (English & Spanish)
• Solid computer proficiency (Windows, Word, Excel, internet, email)
• Effective interaction with community team members, senior executives, and business vendors
• Preferred:
  Experience in nonprofit or community-based settings
• Preferred:
  Low‑income housing tax credit (LIHTC) experience
• Reliable transportation

• Resident Engagement & Satisfaction
  • Serve as a point of contact for residents, addressing inquiries and resolving complaints to enhance retention.
  • Conduct regular check‑ins and build strong internal and external community connections.
  • Lead routine resident orientation sessions and familiarize residents with services and policies.
  • Assist in the resolution of all customer service‑related items.
  • Support the community’s customer service management plan to improve satisfaction scores and online reputation.
  • Plan and coordinate routine resident programs, events, and meetings.
  • Evaluate residents’ individual and family needs through interviews, surveys, and collaboration with service providers.
  • Develop strategies to identify at‑risk residents and work to improve their success within the community.
  • Collaborate with local businesses for sponsor ships and partnerships.
  • Promote events through marketing materials and social media.
  • Support residents in crises by connecting them with resources.
  • Utilize software to streamline communication and maintain updated resident information.
  • Adhere to all Avanath and Housing Authority policies related to leasing and compliance files.
  • Provide regular updates and reports to management.
  • Align resident services with organizational goals through collaboration with internal teams.
  • Track and analyze resident feedback, program participation, and satisfaction metrics to guide service improvements.
• Leasing and Compliance
  • Support leasing staff by conducting tours, explaining lease terms, and preparing leasing documents.
  • Oversee move‑in and move‑out procedures to ensure smooth transitions and proper documentation.
  • Guide prospective residents through the application process and assist with completing forms.
  • Promote lease…