Bilingual Customer Experience Manager

Bilingual Customer Experience Manager

4 Corner Resources is seeking a Bilingual Customer Experience Manager for a fast‑paced airport car rental operation in Orlando, FL. This role is responsible for overseeing daily front‑line operations while delivering an exceptional customer experience in a high‑volume, hospitality‑driven environment.

The ideal candidate is energetic, customer‑focused, and thrives in fast‑paced settings similar to Disney, hospitality, or luxury service environments. This is a hands‑on leadership role focused heavily on customer satisfaction, service recovery, and team support.

• Deliver exceptional customer service throughout the rental process
• Greet customers professionally and resolve issues quickly and effectively
• Support daily operations across rental, return, shuttle, and customer service teams
• Monitor customer activity and operational flow using company systems and iPads
• Handle customer escalations and provide service recovery solutions
• Lead by example to maintain strong team morale and customer satisfaction scores
• Assist with operational needs across the property in a hands‑on leadership capacity

• Must be bilingual in Spanish
• Previous experience in customer service, hospitality, rental car, hotel, retail, or other fast‑paced environments
• Strong communication, leadership, and de‑escalation skills
• Ability to multitask and stay organized under pressure
• Comfortable working weekends, holidays, and flexible schedules
• High‑energy, outgoing, and customer‑first personality
• Basic computer and technology proficiency required

• Strong customer service and interpersonal skills
• Charismatic, professional, and adaptable personality
• Ability to resolve problems quickly and maintain professionalism under pressure
• Team‑oriented mindset with strong communication skills
• Proactive, dependable, and eager to grow within the company