Reservations Agent

Description Key Responsibilities

• Answer incoming calls promptly and provide callers with resort information and accommodations
• Gather detailed caller information and create leads for follow-up as part of outbound calling program
• Meet goals set for outbound call production
• Convert telephone inquiries into reservations, maintaining acceptable performance statistics
• Book reservations accurately and efficiently utilizing telephone, internet, group booking fax, room lists and the other forms of reporting
• Have detailed knowledge of our amenities, including all rates and packages for current and future season, available discounts, special package offerings
• Familiarize the Manager on Duty and/or the appropriate Salesperson of any arriving VIPs
• Attend all department meetings including required safety meetings when requested
• Assist with entering of individual and group reservations in the system, specifying billing instruction and securing all payments as outlined in the group contract
• Load group rooming lists, assigning rooms, specifying billing instructions and securing final payments in full prior to group arrival
• Process advance deposits through credit card or other acceptable payments
• Work with minimal supervision and have excellent customer service skills
• Up-sell unit reservations and have excellent knowledge of all the recreational activities Evermore offers
• Perform all other duties as assigned by the Manager

• Good computer skills in PMS, email, web browsing and scheduling software
• Good typing skills (45 wpm or better)
• Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with clients, members, guests, and co-workers
• Ability to speak or read in Portuguese or Spanish is highly desirable
• Answer calls in a warm and professional tone utilizing the provided scripting as a guide
• Able to handle guest requests in a detailed manner
• Adhere to property and company policies and procedures
• Excellent communication and interpersonal skills; ability to interact with a wide range of people
• Outstanding organizational, attention to detail, and problem-solving skills
• Ability to multi-task in a fast-paced environment, an ever-changing environment and prioritize job duties
• Capable of working scheduled hours, including weekdays, weekends, nights, and holidays

• Able to safely lift, pull and push up to 25 pounds
• Able to stand, walk, stoop, kneel, bend, and reach periodically
• Visually look at a computer for extended periods
• Able to sit and use the computer for hours at a time
• Subject to environmental conditions, work activities can occur inside and outside
• Repetitive hand motions, such as typing

We promote a work environment where Team Members thrive in a dynamic, fast-paced environment, bring curiosity and dedication to deliver remarkable service, and have a sense of humor to enjoy the journey. We create a work culture that is inclusive, team-focused, committed to Evermore’s core values—Easy on Purpose, Unexpected Delight, and Service Savvy and fosters a culture built on TOGETHERNESS.

We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave.

We also have unique policies in support of our team and significant relationships in their lives.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.