Community Associate, Customer Service​/HelpDesk

Community Associate

7380 W. Sand Lake Road, Suite 500, 32819 Orlando, Florida, United States of America

As a Community Associate, you will work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers so they can focus on running their business.

A typical day begins with you arriving a few minutes before the center opens to ensure everything is ready and that the cleaners have done a thorough job. Throughout the morning, customers arrive asking for Wi‑Fi code changes, package updates, directions to meeting rooms, help setting up equipment, and inquiries about invoices, all of which you handle promptly and accurately. You also manage mail, send status emails, help with printing, and open tickets in our service portal for technical issues.

During the early afternoon, you collaborate with the Community Manager to plan networking events, send e‑invitations, and prepare notices. You encourage prospective members to join and manage community engagement. At the end of the day you ensure meetings wrap up, recommend nearby restaurants, and tidy the center before leaving.

• A good communicator, with the ability to build strong professional relationships and empathize with people's needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast‑changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the Country you are applying within and at least 18 years old

• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers as well)
• A quarterly bonus plan program, plus an hourly rate of $17.50
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.