Customer Services and Data Entry Specialist

TS World Manufacturer Gloves Company is a leading global producer of high-quality gloves for various industries, including healthcare, manufacturing, and automotive.

Our commitment to craftsmanship, innovation, and customer satisfaction has positioned us as a trusted partner to our clients worldwide. We are expanding our team to support the growing demand for our products and ensure that our customers continue to receive exceptional service.

• Serve as the primary point of contact for customers via phone, email, and chat, addressing inquiries and resolving issues promptly and professionally.
• Process and manage customer orders, ensuring all details are accurate and orders are fulfilled on time.
• Provide product information, including availability, pricing, and specifications, to help customers make informed purchasing decisions.
• Handle returns, exchanges, and refunds in compliance with company policies.
• Collaborate with internal teams (sales, logistics, and production) to ensure smooth order processing and delivery.
• Record customer feedback and escalates complex issues to the appropriate department for resolution.
• Enter and update customer orders, inventory levels, and other relevant data into the company’s database or ERP system.
• Ensure all data is accurate, up-to‑date, and organized to support efficient business operations.
• Monitor and update customer accounts, including maintaining accurate contact details and order history.
• Generate reports as needed, such as order summaries, inventory status, and customer feedback summaries.

• High school diploma or equivalent; associate degree or higher in business administration, management, or a related field is a plus.
• Minimum of 1-2 years of experience in customer service, data entry, or administrative support, preferably in a manufacturing or logistics environment.
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM or ERP software.
• Excellent verbal and written communication skills.
• Exceptional attention to detail and accuracy in data entry and customer interactions.
• Ability to multitask and prioritize effectively in a fast‑paced work environment.
• Strong problem‑solving abilities and a customer‑first attitude.
• Experience in the gloves manufacturing or industrial sector is a plus, but not required.

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid time off (PTO) and holidays.
• Career growth and advancement opportunities.
• Employee discounts on TS World gloves products.
• Friendly and collaborative work environment.