Customer Service Coordinator - Bilingual; Mandarin
Listed on 2026-06-26
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Mgr./ CSM
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- Bilingual (Mandarin) role at Total Quality Logistics
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Join to apply for the Customer Service Coordinator
- Bilingual (Mandarin) role at Total Quality Logistics
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As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company.
What’s in it for you:
- Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match
- Advancement opportunities with structured career paths
- Up to $5,000/year in tuition reimbursement
- Employee referral bonus opportunities
- We win wherever we go
- Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)
What you’ll be doing:
- Become the subject matter expert on all administrative tasks related to your aligned account(s)
- Document and manage all tasks in our internal systems
- Schedule appointments and help coordinate shipments from pickup to delivery
- Help resolve shipping issues with a high level of professionalism
- Provide excellent customer service to internal and external stakeholders
- Support with billing and payment processing as needed
What you need:
- 1+ year customer service experience preferred
- Fluent in English and Mandarin
- Hall of fame work ethic with a history of excellent attendance
- Strong verbal communication skills – face to face and over the phone
- Proficient in Microsoft Office, including Word, Excel, and Outlook
- Ability to take ownership of responsibilities and see tasks through completion
Where you'll be: 604 Courtland Street Orlando, FL 32804
Seniority level- Seniority level
Entry level
- Employment type
Full-time
- Job function
Customer Service - Industries Truck Transportation
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