Customer Care Professional - Bilingual - Rapid Response

Overview

Lighthouse Works is a mission‑driven, values‑based organization that provides creative, competitive, and integrated employment opportunities for blind and visually‑impaired working‑aged individuals. The organization also drives real business for real customers and supports the growth of Lighthouse Central Florida’s rehabilitation training.

As a Bilingual (English & Spanish) Customer Care Professional, you will deliver exceptional customer service across multiple campaigns. Your schedule and campaign assignments will vary daily based on business needs, so flexibility and adaptability are required. You will answer inquiries, resolve issues, and provide support in a courteous and professional manner.

Education: High school diploma, GED, or equivalent. Some business classes, vocational/technical training preferred.

Experience: 1+ year(s) in a customer service position. Previous call‑center experience preferred.

Knowledge &

Skills:

Fluent in English and Spanish, both verbally and in writing. Excellent communication and interpersonal skills. Ability to listen, identify customer needs, and recommend appropriate solutions. Proficiency in handling multiple tasks in a fast‑paced environment. Ability to work independently and as part of a team. Basic computer skills, including Microsoft Office and CRM systems. Bilingual (English/Spanish) communication a plus.

Lifting, carrying, pushing, and pulling objects and materials up to 10 lbs. Extended periods of oral communication. Hearing verbal conversations with people of various ages, educational levels, and cultural backgrounds in person or by telephone. Speaking understandably to people of various ages, educational levels, and cultural backgrounds in person or by telephone. Extended periods at a keyboard or workstation. Frequent typing and operation of keyboard equipment (computer, calculator, etc.).

Following non‑technical or technical directions. Working under a tight deadline and handling frequent changes in procedures. Making decisions with varying amounts of guidance. Frequent placing and turning motions, such as sorting, filing, and retrieving. Infrequent twisting or bending at the waist or reaching overhead.

Must pass a Level II background check. Ability to work flexible hours as needed, including weekends and holidays.