Service & Appointment Coordinator; CRM Pro

Position: Service & Appointment Coordinator (CRM Pro)

• Location:
• City Kia of Greater Orlando

• Job Opportunity:
  Customer Service Representative
• Location:
• City Kia of Greater Orlando

Are you ready to join an exciting team in a brand-new state-of-the-art facility? City Kia of Greater Orlando is looking for Customer Service Representatives to be a part of our growing family. We offer a generous sign-on bonus of up to $2,500 for qualified applicants, and we value your experience, but it's not required - we're looking for motivated individuals with a proven track record.

• Responsibilities:
• Conduct outbound and inbound customer phone calls.
• Respond to Internet Leads via email and phone.
• Identify customer needs through effective questioning.
• Schedule appointments for our Service Department.
• Ensure every customer enjoys a positive experience.
• Enter customer information into our CRM system.
• Who are we looking for?
• Customer-focused, energetic, and self-motivated individuals.
• Experience in customer service or call center work is a plus but not required.
• Strong communication skills, both verbal and written.
• Bilingual (English and Spanish) skills are a plus but not mandatory.
• Excellent computer skills.
• Highly organized with great attention to detail.
• Experience with CDK and XTime is a bonus!
• Requirements:
• High School Diploma or equivalent.
• Ability to persuasively communicate with customers to set appointments.
• Detail-oriented with strong organizational skills.
• Capable of working at a high pace in a fast-paced environment.
• Excellent computer skills.
• Outstanding written and verbal communication skills.
• Valid Driver's License is required.
• Job Type:
• Full-time
• Benefits:
• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance
• Supplemental Pay Types:
• Bonus opportunities
• Commission pay + Hourly
• Work Location:
• In person

City Kia of Greater Orlando is an equal opportunity employer and we encourage candidates of all backgrounds to apply. If you're ready to join the fun and take your career to the next level, please send your resume and a brief cover letter detailing your experience and motivation for this role. We can't wait to welcome you to our team! #J-18808-Ljbffr