Teller​/Customer Service - Waterford Lakes Branch

Teller/Customer Service - Waterford Lakes Branch Job Category

Team Member

TELLE
003674

• Full-Time
• On-site

WATERFORD LAKES BRANCH
12301 Lake Underhill Road
Unit 128-130
Orlando, FL 32828, USA

As a Member Service Specialist (Teller/Customer Service) in our Waterford Lakes Branch, you will deliver exceptional service by assisting members with deposits, loans, and new account processing. You will assess member needs, provide tailored recommendations for SCCU products, and resolve any issues efficiently.

• Member-Focused Mission:
  Be part of a not-for-profit organization that reinvests in its members.
• Flexible Schedule Options
• Career Growth:
  We prioritize internal promotions and offer on-the-job training.
• Member Service Specialist positions are eligible for a promotion at 12 months.

• Consistently demonstrates effective sales and service skills by meeting established goals.
• Consults with members regarding SCCU products and services and recommends additional offerings to meet member needs.
• Periodically serves as floor manager to assess walk-in member’s needs. Directs them to the appropriate information source while ensuring maximum lobby efficiency, and minimizing member waiting time.
• Performs all aspects of transactions, including deposits, withdrawals, payments, and the sale of monetary instruments to provide complete member service.
• Balances cash, monetary instruments, and daily work accurately to ensure member account integrity.
• Services existing deposit and loan accounts, assists members with transactions and account maintenance to meet and exceed their expectations.
• Masters and effectively utilizes the computer terminal and online system, and all required commands, including general ledger fee and transaction codes, to produce error-free work.

• 6+ months of customer service and/or cash handling experience preferred.
• High School Diploma or equivalency

• Starting Salary: $17.91 - $18.97/hour
• Bonus Opportunity:
  Eligible for ONE SCCU Annual Bonus.
• Health & Wellness:
  Medical, dental, and vision insurance, plus an Employee Assistance Program.
• Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
• Education Support:
  Tuition reimbursement after one year of service.
• Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Exclusive Discounts:
  Lower rates on loans, credit cards and no fee SCCU accounts!

Full Time during Branch hours of operation:

Monday - Friday 7:45am - 6:15 pm.

Saturdays, Alternating on Rotation, 8:45am – 1:15 pm.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.