Spanish Bilingual Customer Service Agent

We are looking for a Spanish Bilingual Customer Service Agent to answer inbound calls and assist customers with accounts, toll invoices, technical assistance, and DMV registration holds.

Pay: $20.50/hour

Location: Orlando, FL 32807

Hours: Monday - Friday 10:45 AM – 7:15 PM;
Saturday 8:00 AM – 4:30 PM; one weekday off (Tuesday, Wednesday, or Thursday) assigned based on staffing needs.

Training Schedule (first 2 weeks): Monday – Friday 10:45 AM – 7:15 PM

• Health Insurance (Medical/Dental/Vision)
• HSA/FSA plans
• Generous Paid Time Off package
• Optional Daily Pay
• EAP
• 401(k) after 90 days
• More benefits available

• Identify and assess individual customer needs quickly and accurately.
• Respond to customers politely and courteously.
• Project patience, empathy, caring, and sincerity in voice and words.
• Establish rapport over the phone and remain positive and upbeat while following client guidelines and all rules and regulations.
• Express thoughts and information clearly and succinctly.
• Inspire confidence and positively influence the behavior, actions, and thoughts of others.
• Communicate unpleasant or negative information in a tactful manner.
• Consistently meet established productivity, schedule adherence, and quality standards.
• Be flexible, adjust quickly, and react positively to change.
• Participate in special projects as required.

• Spanish Bilingual required.
• Prior customer service experience (high volume call center experience is a plus).
• Professional verbal and written communication skills.
• Outstanding attendance and work ethic.
• Strong ability to navigate multiple systems while speaking with customers.
• Self‑motivated, problem‑solver, and critical thinker.
• Good typing/keyboarding skills (a test will be given).
• Ability and openness to work professionally with a diverse customer base.
• Works well in a team setting.
• Criminal background check and drug test are required.
• Vehicle tag check will be done; any outstanding toll violations must be paid before employment begins.

Alliance One is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Alliance One is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please email