Customer Service Representative

Position Summary

Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and more. Growth opportunities performing essential work to support America’s food distribution system. Safe and inclusive working environment, culture of rewards, recognition, and respect.

Responsible for assisting all customers with order entries and inquiries regarding the company. Keep customers satisfied and happy, solve problems, interact professionally with customers, vendors, and co-workers, ensure questions answered accurately and timely, act as team member within the department, perform any duty assigned to serve the company.

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and request samples for customers.
• Provide informative and professional assistance when working with public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail daily, writing sample requests, and special orders when necessary.
• Attend training and customer service meetings.
• Perform other related duties as assigned.

• High School Diploma/GED or equivalent.
• At least 12 months of customer service, call center, or related area experience.