Front Desk Associate - Lake Nona

Pet Paradise is looking for individuals with a passion for pets to be the welcoming face of our Lake Nona resort as a Front Desk Associate.

Starting Rate: $14.00/hour ($0.50 increase 6 months from hire date, additional $0.50 increase on annual anniversary date)

• Opportunity for ADVANCEMENT! You will be eligible to apply for:
  • Our Unleashed Leadership Academy, where you'll receive hands‑on leadership training for the next steps in management with Supervisor and Assistant Manager opportunities company wide!
  • Our Dog Training Academy, with a scholarship to become a certified Dog Trainer (aka Canine Behavior Specialist)!
  • Our Grooming Academy, with a scholarship to become a certified Professional Pet Groomer!
• Complimentary Pet Day Camp – Bring your dog with you to work!
• 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with Daily Pay
• Discounted Veterinary Care and Grooming Services (per location)
• Dog/Cat Adoption Assistance
• Fitness Reimbursement
• Paid Time Off (both full‑time and part‑time status)
• 401(k) Savings Plan with Company Match
• Health, Dental and Vision Insurance (full‑time status)
• Employee Assistance Program (EAP) with added mental health benefit, available to all employees

• This is not your normal front desk job! Get ready to ensure a positive first interaction by welcoming pet parents and their pets (our 'guests') as they enter the resort while smiling and conversing
• Organizing and processing check‑ins and check‑outs
• Walking our four‑legged friends for drop off and pickup and coordinating suite placement while ensuring all needs are met
• Answering in‑coming phone calls; listening, and responding to voicemails; and responding to emails- all in a timely, problem‑solving manner
• Completing cashier and point of sale operations
• Communicating and following through with pet parent and resort leadership requests
• Maintaining cleanliness of the entrance way and lobby, including the restrooms
• Responsible for maintaining, cleaning, and supporting the cat room (per resort routines)
• Acting as a liaison to veterinary service team; veterinary appointment status and arrivals.
• Responsible for taking off and putting on harnesses at check in and check out
• Making sure suites are set up for each pet
• Familiar with different types of harnesses

• One to two years in a customer service role (Customer Service, Call Center, Receptionist)
• Detailed, but can work with a sense of urgency while providing exceptional customer service
• Cheerful, friendly, and a positive team‑oriented attitude
• Strong written and verbal communication skills, and attention to detail, especially where documentation is concerned
• Enjoys problem solving in order to provide our guests and customers with a premier experience
• This position requires a considerable amount of physical labor, including pet handling, walking, and standing for long periods of time
• Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
• Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin. The characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.